Contact our Customer Service Team at 541-685-7000.
If you are enrolled in Budget Billling and need to discuss your account balance or status, contact us at 541-685-7398 or firstname.lastname@example.org.
When the weather changes, many customers see their utility bills change with it. But not Budget Billing customers.
Our Budget Billing program helps you balance the seasonal highs and lows by setting a fixed payment amount. Your monthly payment amount is based on the 12-month usage history at your home address. We continue to read your meter(s) each month and provide actual usage information on your monthly bill. But instead of paying varying amounts for actual usage, you are billed the average payment amount.
Upon enrollment, your Budget Billing amount is calculated based on the average 12-month usage history at your home address. Your EWEB bill remains fixed for a one-year period.
After one year, your Budget Billing amount is recalculated and your fixed monthly payment is adjusted based on:
1. Any balance or credit you have accrued over the past 12 months - Any accrued balance or credit will be spread out an applied to your next 12 months of bills.
2. The average of your last 12-month’s actual usage - If your actual electricity usage/bills over the past 12 months was higher than the calculated Budget Billing payment, your monthly payment will increase. If your actual usage was lower than estimated, your monthly payment will decrease.
3. Price adjustment - Changes to EWEB’s electric or water prices and changes to the City of Eugene stormwater and wastewater fees will be reflected in your annual Budget Billing recalculation.
Customer are responsible to look at their monthly bill to monitor actual energy use in order to avoid surprise balances or credits.
Budget Billing accounts renew automatically each year, unless otherwise directed by the account holder, or removed by EWEB due to ineligibility.
You may discontinue Budget Billing at any time. If you have used more energy than you've paid for, the balance will be added to your next bill. If you have paid for more energy than you've used, we will credit your next bill.
Customers must meet the following criteria to participate in Budget Billing:
EWEB retains the right to remove or recalculate a Budget Billing payment arrangement from a customer’s account in response to high balance or credit accumulation or poor payment history. Customers with large balances may avoid removal from the Budget Billing program by making an additional payment.
You may sign up for Budget Billing at any time. There is no cost to participate.
Determine if Budget Billing is right for you, then Call Customer Service at 541-685-7000 for more information, or to enroll in EWEB's Budget Billing plan.