McKenzie Customers: Service Transition Information

March 20, 2026. 

Dear EWEB Customer,

As we prepare for the upcoming transfer of electric service in the Mckenzie territory to Lane Electric Cooperative, we are writing to share important information that will help ensure a smooth transition.

On May 1, 2026, your electric service will transfer from EWEB to Lane Electric Cooperative. Your service will transfer automatically — you will not experience any interruption in your electricity.

There is one important step you need to take: if you have not yet completed your Lane Electric new member application, please do so as soon as possible. See below for details.

This letter includes information about:

• Completing your Lane Electric new member application
• EWEB sharing your account information with Lane Electric
• Final meter reading
• Billing and payment programs
• Energy efficiency programs
• Service requests scheduled on or after May 1, 2026
• Changes to private lighting services
• Property access for utility equipment
• Questions and contact information

Lane Electric has mailed information inviting you to complete a new member application. If you have not yet done so, we strongly encourage you to complete the application as soon as possible. Completing the application in advance will help ensure a seamless transition of your electric service on May 1. If you have questions or need assistance with the application, please contact Lane Electric directly.

To facilitate the transition of your electric service, EWEB will securely share necessary account information with Lane Electric. This may include your name, service address, mailing address, contact information, billing history, and other account details required to establish service. This information will be used solely for the purpose of transferring and establishing your electric service with Lane Electric and to facilitate future billing.

EWEB staff will take a final meter reading that will be used to generate your final EWEB electric bill before service transfers to Lane Electric on May 1, 2026.

Many customers participate in EWEB billing or payment programs. The information below describes how these programs will be handled during the service transition. Some items may not apply to your account.

• Autopay: If your account is currently enrolled in Autopay, your final bill will automatically process using your designated preferred payment method. EWEB will not share payment information with Lane Electric. You will need to re-establish Autopay with Lane Electric after the service transfer.
• Electronic Billing: If you are currently signed up for electronic billing, you will continue to receive your final bill by email. After the service transfer, you will need to re-enroll in electronic billing with Lane Electric.
• Loan Payments: If you have a non-interest loan with EWEB, your loan will not transfer to Lane Electric. It will stay with EWEB and your existing loan terms, including repayment schedule, will stay the same. You can continue making payments through the EWEB portal. However, if you use Autopay – or would like to set it up – any Autopay settings must be created or updated in the EWEB portal by April 20, 2026. After this date, your EWEB portal account will become inactive and Autopay settings can no longer be changed. Monthly loan payments can also be made by phone, mail, drop box, and Walmart Pay. If you have questions about your loan repayment, please contact EWEB Customer Service.
• Budget Bill True-Up: Accounts currently enrolled in Budget Billing will be trued-up with your final EWEB bill. Your actual account balance, including the true-up amount, will be due at that time. If you are carrying a credit balance, a refund will be issued to you electronically or by check following your final bill. If you are concerned about paying your full balance at that time, please contact EWEB Customer Service to discuss your options. We may be able to establish a payment plan on your inactive account.
• Installment Plans: Any active installment plans will be deactivated when service transitions to Lane Electric. If you are paying off a past-due balance using an installment plan, the entire balance will become due on your final bill. If you are concerned about paying your full balance at that time, please contact EWEB Customer Service to discuss your options. We may be able to establish a payment plan on your inactive account.
• Deposits: If your account has a deposit, it will be applied to your final EWEB bill. If the deposit does not cover the full balance owed, you will be responsible for paying the remaining amount. If there are funds remaining after final charges are paid, the difference will be refunded to you electronically or by check.

If you are currently participating in an EWEB energy efficiency program, your project must be fully completed by April 30, 2026, to receive a rebate or loan. This means the work has been finished, inspected and verified, and all required documentation has been submitted to EWEB. Applications that are not fully complete by this date will not be eligible for payment. If you have a project in process, we encourage you to plan ahead — contractor scheduling, inspections, and paperwork can take time.

If you plan to move, start new service, or make changes to your electric service in the McKenzie territory on or after May 1, 2026, please contact Lane Electric to make those arrangements. This includes scheduling future-dated service requests that will take effect on or after the transfer date.

As part of the upcoming service transfer, EWEB is no longer accepting new requests for private light installations in the McKenzie territory. Requests for new installations will be directed to Lane Electric Cooperative.

Customers with existing lighting may contact EWEB electric operations to schedule bulb replacements through April 20, 2026, subject to available inventory. After April 20, 2026, all private lighting services, including new installations and bulb replacements, will be coordinated through Lane Electric.

To continue providing safe and reliable electric service, Lane Electric must be able to access meters and other electrical equipment located on your property.

Gate Codes: If your property has a gate with a code that EWEB currently uses to access electric equipment, we will provide that gate code to Lane Electric so they may continue accessing equipment as needed.

Padlocks on Gates: Some properties have padlocks that allow utility access:

• Customer-owned padlocks: If you own the padlock and EWEB currently has a key for access, we will transfer that key to Lane Electric at the time of the service transfer.
• EWEB-owned padlocks: If the padlock was installed by EWEB, we will work with Lane Electric to replace it with a Lane Electric lock.

Easements: Utility easements that allow access for electrical lines and equipment will transfer as part of the service territory transition. In most cases, this transfer will occur automatically and will not require any action from you. In situations involving more complex property arrangements, EWEB and Lane Electric will work with you directly to determine whether existing easements should be transferred or modified, or if new easements are necessary.

If you have questions about your current service prior to May 1, please contact:

541-685-7000 | eweb.answers@eweb.org

For additional updates and information about the service territory transfer, please visit our project website: eweb.org/TerritoryRealignment.

If you have questions about becoming a Lane Electric member, completing your new member application, or service beginning May 1 or later, please contact:

541-484-1151 | info@laneelectric.com | laneelectric.com

EWEB and Lane Electric are working closely together to make this transition as smooth as possible for customers. Thank you for your attention to these important details. We will continue to share updates as the May 1 transition approaches.

Sincerely,

EWEB Customer Service

Distributed at time of visit between March 2 - April 24. 

We Were Here Today

Today an EWEB meter technician was at your property to perform routine meter maintenance.

As part of preparations for the upcoming electric service territory transfer to Lane Electric Cooperative, we replaced the lock on the electric meter. This work helps ensure a smooth transition and continued access for authorized utility personnel.

• No power outage occured.
• Your electric service is not changed at this time. The anticipated transfer date to Lane Electric is May 1, 2026. 
• No action is required from you.

If you have questions, please contact us at 541-685-7474 or MeterShop.MeterShop@eweb.org. 

For more information about the serivice territory transfer, visit EWEB.org/TerritoryRealignment.

Sent March 2, 2026 to impacted customers.
Customers received automated reminder phone call on March 6, 2026

Brief Planned Power Interruption - Meter Upgrade Week of March 9Dear EWEB Customer,As part of preparations for the upcoming electric service territory transfer to Lane Electric Cooperative, EWEB will be replacing the electric meter at [address] during the week of March 9–13.What to expect:

• A short outage (typically under 5 minutes)
• Work completed by an EWEB meter technician
• After replacement, your meter will be manually read

Why are we replacing the meter?The current meter communicates directly with EWEB’s internal systems. Because these functions can only be disabled through an on-site visit, and because Lane Electric does not use EWEB’s meter communication system, we will replace the current AMI meter with a meter that does not use remote communication.How will this change your service?Because the replacement meter is not an AMI (automated) meter, you may periodically see a meter reader onsite to access the meter. EWEB will continue to read the meter until the transfer to Lane Electric is complete, which is anticipated on May 1, 2026. After the transfer, Lane Electric will assume ownership of the meter and responsibility for billing and ongoing service.Need to schedule the meter exchange?If you would like to schedule this brief outage at a specific time during that week, please contact us at 541-685-7474 or MeterShop.MeterShop@eweb.org.If we do not hear from you, the work will be completed sometime during the week of March 9.Thank you for your cooperation as we prepare for this transition.Sincerely,EWEB Meter Shop.

January 22, 2026

Dear EWEB Customer,

We are writing to share an update on the transition of electric service in the McKenzie Valley. Last week, EWEB and Lane Electric Cooperative reached an important milestone by signing an Asset Purchase and Sale Agreement that advances this effort. 

As we’ve shared previously, the agreement reflects a collaborative effort focused on ensuring a service transition that benefits customers of both utilities. With the agreement in place, EWEB and Lane Electric are now moving from planning into the detailed work required to complete the transition.

What this milestone means

This agreement confirms plans to transfer electric service in the McKenzie Valley from EWEB to Lane Electric Cooperative. Finalizing the agreement allows both utilities to begin the operational steps needed to transfer service. Over the coming months, our teams will work closely together on activities such as final meter reads, transferring customer accounts and billing information, and coordinating system and service details to support a smooth transition.

We are targeting May 1, 2026, for completion of the service transition. When the transfer is complete, you will become a member of Lane Electric Cooperative. Until then, EWEB will continue to provide electric service as usual.

Please watch for future updates as more details become available.

A note from Lane Electric

We look forward to welcoming you as a member-owner of Lane Electric Cooperative.

I’m sure you have many questions about your service and the cooperative. Much like EWEB Commissioners, Lane Electric is governed by a seven-person Board of Directors. In addition to approval of the realignment, our board voted to redistrict a few areas of our territory to ensure balanced representation for all members, which, with the lower McKenzie, will total nearly 14,300.

Beginning in 2026, the McKenzie area will have representation in two districts – McKenzie and our Central District. Other districts include Row River and Oakridge. 

We will be in touch soon with more information on serving on the board of directors and opportunities to meet our staff, ask questions, and learn more about next steps as we work with EWEB on this important transition.

A note from EWEB

EWEB has a long history in the McKenzie Valley, and we deeply value our relationship with this community. While your electric service will transition to Lane Electric, EWEB will continue to maintain a strong presence in the McKenzie through our generation facilities, drinking water source protection, and ongoing stewardship of the watershed.

We appreciate the relationships we have built in the McKenzie community over many years and look forward to continuing that partnership.

Sincerely,

Frank Lawson
EWEB CEO & General Manager

Scot Coe Lane
Electric General Manager