Related News
Related News
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New tanks come online as EWEB modernizes water system
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EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
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Start the New Year saving money with energy saving tips
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EWEB Recognized with Excellence in Communications Awards from American Public Power Association
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EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
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EWEB now offering a Smart Thermostat rebate program
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Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
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Have an energy efficient and water conscious holiday season
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Fall is the perfect time to prepare for winter storm season
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As prices increase, what can you do to take control of monthly utility bills?
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EWEB programs reflect community values
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Rate Setting Process is Customer Driven and Community Focused
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National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.
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Severe Weather Hampers EWEB Meter Readers
March 05, 2019
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate usage for billing purposes. Customers in the following areas may receive a bill with an estimated reading:
- W. 11th Ave./S. Bertlesen Rd./Greenhill Rd.
- Crest Dr./W. 28th Ave./Hawkins Ln./Chambers St.
- E. 24th Ave./Amazon Pkwy./Agate St.
- E. Springfield up the McKenzie Hwy. through Vida
Review a map of Eugene areas or a map of upriver where meter readers could not obtain an actual reading.
If you are in one of the above areas, your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. The example provided below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct when the meter is read the following month, ensuring you only pay for the amount of energy and/or water that you used.
Barring any severe weather conditions, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.