Related News
Related News
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EWEB opens application for 2024 Electric Mobility Community Grants
Grant awards of up to $30,000 to cover costs associated with electric mobility projects.
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Upgrades to Eugene's downtown electric network continue
You may have noticed construction this week on the corner of 7th and Pearl Street. That’s because crews replaced a corroded, aging vault with an innovative, new Voltek vault. The Voltek design allows for the new infrastructure to be built inside of the existing aging vault. We’re able to install the new vault while the cables are still energized, minimizing disruption to customers and traffic while cutting construction time in half.
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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State of the McKenzie Watershed
EWEB’s Drinking Water Source Protection (DWSP) team says the McKenzie River continues to be an excellent source for drinking water.
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EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.
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Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.
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What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.
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Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.
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EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.
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EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).
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Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.
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EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.
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EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.
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As prices increase, what can you do to take control of monthly utility bills?
October 06, 2023 • Jen Connors, EWEB Communications
As a customer-owned utility, EWEB does not earn a profit. The prices you pay are based on the costs to serve our community with safe, reliable water and electricity.
We work hard to manage the expenses involved in delivering power and water, but those costs are going up and by all indications, will continue to do so. The costs to generate and purchase electricity are rising in response to nationwide grid modernization efforts. Aging infrastructure needs investment. And inflation is driving up the price of equipment such as pipes (up 50% in the past two years), transformers (up 50-85%), and power poles (up 30%).
As a result, EWEB’s Board of Commissioners is considering rate changes in 2024 to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure, such as replacing aging water storage tanks, strengthening pipelines, and rebuilding substations.
You can find lots of information about major factors and trends driving projected 2024 price changes on our website. While understanding the reasons behind price increases is important, it doesn’t help if you are already struggling to make ends meet. So we want to focus on ways to save money and manage your bill, and how EWEB can help.
Get help upgrading your home to reduce energy & water usage
An important way that we help customers is through efficiency and conservation programs. You can take advantage of cash rebates and zero-interest loans to upgrade insulation, windows, heating systems, water heaters, and more, all of which create year-round bill savings. For example, a super-efficient heat pump water heater can reduce hot water costs by 50%.
Rebates are enhanced for limited-income customers, often covering the full cost to upgrade.
This table shows the current efficiency assistance programs available to EWEB customers.
Product | Limited Income Rebate | Standard Rebate |
---|---|---|
Ductless Heat Pump | Owner Occupied: $4,500 Rental:$1,000 |
$800 |
Insulation | 100% of eligible program costs | Up to 50% of eligible costs |
Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
$4/sq ft of glass |
Heat Pump Water Heater | Owner Occupied: $1,700 Rental: $1,000 |
$800 |
Toilets | $100 for 1.0 gallons-per-flush (gpf) toilets and $50 for 1.28 gallons-per-flush toilets | Same |
Check out energy-saving tips
The cheapest electron or gallon of water is the one you never use. There are lots of simple, low or no-cost steps to reduce your usage and make your home feel more comfortable. For example, use less hot water, keep your thermostat set at 68 or lower, and seal leaks and drafts. You can find more tips at eweb.org/SaveEnergy.
Apply for bill assistance
Our Customer Care program helps residential customers who face temporary and long-term financial difficulties. We offer an annual $280 bill credit for income-qualifying customers.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted. To learn more about LIHEAP, visit the Lane County website.
Ask about payment options
There may be options available if you fall behind on your utility bills. Please call Customer Service at 541-685-7000 or email eweb.answers@eweb.org to see if we can assist you. A customer service representative will review your account and determine if options are available.
Is your EWEB bill “affordable?”
The average EWEB residential customer in a single-family house pays about $6 per day to power their entire home and about $2 per day for water. Of course your actual bill may be lower or higher depending on usage, which is driven by the size of your home, number of people, quality of insulation, efficiency of heating system, etc.
Is $8 per day “affordable?” The answer varies from household to household. It’s not simply based on the cost per kilowatt hour or gallon of water charged by EWEB. Whether your EWEB bill is affordable depends in large part on your income.
Most Oregon government agencies consider a home “energy burdened” if 6% of your income is going to energy costs. If a household spends more than 10% of its income on energy, it is considered extremely energy burdened.
That’s why during the budget and rate setting process, one of the things we look at is percentage of income spent on utility bills.
As you can see from the graph below, the average Eugene household spends about 3.5% of income on energy and water bills combined. The graph also shows that while EWEB's rates are comparable with other communities in the region, the median household income in Eugene is comparatively low which means Eugene residents spend more of our income on water and electricity relative to surrounding communities.
How have your EWEB rates changed over time?
For several years we were able to delay projects and reduce expenses to avoid price increases. Over the last 10 years, electric prices have increased four times, and decreased or remained steady six times. Water prices also remained steady several times.
But the rising costs of power can't be absorbed and needed infrastructure investments can't be delayed indefinitely. Rate increases are needed to maintain reliable utility services and fund critical investments to keep the lights on and the water flowing.
Interested in learning more about how your rates are set are what you get for your money?
Because EWEB is customer-owned, utility rate-setting and other business is conducted in open public meetings. All of this information and more is available at eweb.org/RateInfo.
Related Programs
Reduce your energy and water waste. Our incentive programs can help with the upfront investment.
We're continuously working to provide you with safe, reliable services, maintain utility infrastructure, and invest in system improvements that make your services better.