Questions about your bill or payment? Ask a customer service analyst Monday - Friday, 9 a.m. to 5:30 p.m.
Please call 541-685-7000 or send us an email.
Visit our office at 500 E 4th Ave, Eugene, OR 97401
If you're struggling to pay your whole utility bill on time, please call us or visit our office. Our customer service analysts are available to help you.
We can determine if you're eligible for financial assistance, or help you make payment arrangements.
To help income-eligible housholds struggling with higher than average electricity bills following the cold weather in December and January, we are devoting an additional $100,000 to our income-eligible assistance programs. This will help 500 more customers in need.
The extra $100,000 is on top of the $1.5 million already budgeted each year to help income-eligible customers and those who have lost their jobs. If you have lost your job and are receiving state unemployment benefits, you can receive a $200 bill credit, regardless of income.Read more
Our Customer Care program offers up to $200 to help you pay your bill if you qualify. Help is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program.
To apply for the Customer Care program, call the appropriate agency listed below to leave your name and phone number. You will receive a return call when the agency has an appointment available.
You can learn how to save energy and manage your utility costs through the income-based Customer Care Plus program. If you qualify, you will receive a kit of energy saving devices and learn about conserving energy. You may also receive credits to your bills.
To apply for the program, please call the Lane County Human Services Division at 541-682-3378. This is a popular program, so you may be placed on a wait-list. When you are selected, an energy advocate will contact you to determine your eligibility and needs.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
This program will match as much as half of your deposit, up to $300. To receive help with your deposit, you must also participate in our Customer Care Plus program, explained above. Once you have completed your appointment and paid your portion of your deposit, we will guarantee the remainder.
Households with a wage-earning member on active military duty, or active duty within the past 24 months, may receive Customer Care or Customer Care Plus assistance, regardless of income.
When applying for either program, please identify yourself as an "EWEB Customer Care military assistance applicant."
Every year we dedicate funds to a job loss program that provides up to $200 to help you pay your bill if you lose your job. The funding year for the program is Oct. 1, 2016, through Sept. 30, 2017. We provide help on a first-come, first-served basis, and funding is limited.
To receive the benefit, you must now be getting unemployment insurance payments and have not received EWEB Customer Care assistance since Oct. 1, 2016. Our Job loss program is not income-based.
To qualify for help, you must be the EWEB account holder or the spouse or legal domestic partner of the EWEB account holder. Other household members or roommates do not qualify for this program.
To apply, fill out an application and provide proof that the applicant is getting unemployment benefits. This proof needs to show the applicant having an unemployment insurance deposit within the last 14 days and must include the recipient's name. Please provide one of the following:
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.