Help Paying My Bill


We're here to help

Questions about your bill or payment? Ask a customer service analyst Monday - Friday, 9 a.m. to 5:30 p.m.

Please call 541-685-7000 or send us an email.

Visit our office at 500 E 4th Ave, Eugene, OR 97401

If you're struggling to pay your whole utility bill on time, please call us or visit our office. Our customer service analysts are available to help you.

We can determine if you're eligible for financial assistance, or help you make payment arrangements.








Reading your bill
Check out helpful hints

Check out helpful hints

Understanding how to read your bill is a good way to manage your electric and water usage.

Budget billing
Learn more

Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Rebates, loans and tips
Learn more

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Join us in helping our community.
Learn how to donate

Learn how to donate

While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to the Customer Care programs.