Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021. The reservoir is one of three that make up our Carmen-Smith Hydroelectric Project located about 70 miles east of Eugene off of Highway 126 near the headwaters of the McKenzie River. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
EWEB helps fund floodplain restoration projectFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
The Eugene Water & Electric Board will award $50,000 grants to The Eugene Mission and Friends of Trees Eugene Metro later this month after Greenpower program subscribers voted for their top two projects out of 11 submissions.Find Out More
EWEB is pleased to announce the eligible candidates for 2021 Greenpower project funding of up to $50,000! Funds for the grants come from voluntary Greenpower customer contributions. Two projects will be chosen through majority vote by Greenpower customers. To participate in this year's selection, customers must be registered for the Greenpower program no later than June 22.Find Out More
On June 15, EWEB Commissioners will host a series of presentations for McKenzie Valley customers along with a general question and answer session. The presentations will begin at 6 p.m. at the McKenzie Fire & Rescue Training Center in Leaburg. The meeting will take place rain or shine.The presentations will cover five topics, including McKenzie generation project updates, with a focus on Leaburg Canal; upriver Cost-of-Service Analysis and pricing update; watershed recovery status and investments; programs for McKenzie Valley customers; and wildfire mitigation.Find Out More
Three years after receiving a Greenpower Grant to install a solar energy system, Pearl Buck Center has recuperated its cost of installation through energy savings.Find Out More
EWEB Commissioners joined local representatives on a float down the McKenzie River to learn about the many Pure Water Partners watershed restoration activities following the Holiday Farm Fire.Find Out More
EWEB Generation staff on June 13 started diverting less water into the Walterville Power Canal to increase McKenzie River flows in the bypassed reach of the river to improve fish migration and water quality.Find Out More
EWEB is now accepting applications for the 2021 Greenpower Grants, worth up to $50,000 each to fund high-impact projects that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and/or reduce or offset our community’s carbon footprint.Find Out More
As we continue to recover from the personal, professional, and financial impacts of the coronavirus, EWEB has started sunsetting some of the pandemic relief programs we put in place in March 2020.
Starting May 1, we will resume regular service charges including the $5 late fee on past due balances.
During the early phases of the pandemic, we immediately implemented short-term crisis programs for customers. The pandemic relief programs included temporarily suspending service disconnections and late fees for past due bills, expanding eligibility for EWEB Customer Care bill credits to include those who were unemployed due to the pandemic, and increasing funding for the bill assistance program.
In mid-2020, we began shifting from crisis response to recovery, by offering extended repayment plans with no interest or fees. In August, we resumed standard disconnection procedures for those customers who were behind on their bills and had not enrolled in a repayment plan.
With more people in our community receiving vaccines, workplaces returning to a new normal, and the economy starting to recover, EWEB is winding down remaining programs to ensure the long-term financial health of the utility.
As of May 1, collection fees will be reinstated, and the residential repayment plan is no longer available. The commercial repayment plan will be available for a few more months.
As a customer-owned nonprofit utility, EWEB is not able to continue the expanded assistance programs indefinitely, nor can we simply waive past-due balances. Equity for all customers must be considered in these decisions, and we cannot continue to ask some of our customers to subsidize their neighbors.
Fortunately, EWEB entered this crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt. Residential electric prices will not increase due to the extraordinary aid extended during the pandemic, and EWEB's financial health will remain in a secure position. Thanks in part to a healthy financial standing, EWEB is able to increase the Customer Care bill assistance amount from $260 to $280, effective May 1, and to continue other programs, such as incentives to install efficiency improvements that reduce monthly utility bills.
Customers experiencing hardship should contact EWEB. Staff members are available to review accounts and determine what options are available to support you. Our Customer Care program will continue undergoing regular reviews.
Our customer service team is available at 541-685-7000 to help with any questions or assistance needed from 9 a.m. to 6:30 p.m. Monday through Friday. For more updates and information, visit our COVID-19 information page.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.