Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
Expansion of high-speed broadband network helping to create new jobs in downtown core.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Going on vacation? Even if you’re just going for a long weekend, you can save money and energy in your home when you’re away.Find Out More
Don't let a summer heat wave burn through your utility budget. These smart tips will help keep your home comfortable, while also saving energy and money.Find Out More
The Federal Emergency Management Agency awarded $3.5 million to EWEB in late May to help offset the financial costs of the devastating ice storm that struck Eugene on Dec. 15, 2016.Find Out More
With the promise of hot, dry weather in the forecast, you may be thinking about watering the lawn and garden. If you water your landscape, you probably see a significant increase in your summer water bills. The following tips can help you water less—and more wisely.Find Out More
Following the chilly winter that left some with higher-than-expected heating bills, we want to remind customers that there is a program to help make your monthly payments more predictable than the weather.Find Out More
Spring is a time of growth and rebirth, especially trees that endured a harsh and icy winter. As you begin thinking about planting new trees around your property, our vegetation management team encourages you to plant the right tree in the right place.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves in a battle of wills against the onslaught of spring vegetation growth.Find Out More
Part of being a public utility is understanding how you—our customer-owners—rate our performance, and making decisions that reflect the values and choices of the community.Find Out More
In order to meet customer affordability expectations, General Manager Frank Lawson wants to trim $15 million and some 60 employees from EWEB’s annual budget by 2020.Find Out More
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system.Find Out More
We're making available an additional $100,000 to help 500 more in need following the cold weather in December and January.Find Out More
We routinely receive reports about various scam attempts targeting customers. Here are some tips to avoid falling victim to a scam:
Be suspicious of any emails and/or phone calls that claim to be urgent and require immediate action to prevent shut-off of any of your utility services. If your account is past due, we attempt to notify you prior to disconnection with the following notices:
We may attempt to call you as a "last effort" to prevent disconnection, but it is not the first attempt, nor guaranteed for those customers who are past due.
Also note, we will only send emails regarding billing information to customers who have enrolled in our secured e-Billing payment system.
Always consider the payment method. We never ask customers to purchase pre-paid cards (such as Green Dot, MoneyPak or Vanilla Reload) to pay their utility bill.
Other warning signs:
If in doubt, hang up the phone or delete the email and call our customer service line at 541-685-7000 or 800-841-5871.
Report scams attempts to the Oregon Attorney General's office by calling the consumer hotline at 877-877-9392 (Monday through Friday, 8:30 a.m. to 4:30 p.m.) or by emailing email@example.com.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.