Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
Expansion of high-speed broadband network helping to create new jobs in downtown core.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
We routinely receive reports about various scam attempts targeting customers. Here are some tips to avoid falling victim to a scam:
Be suspicious of any emails and/or phone calls that claim to be urgent and require immediate action to prevent shut-off of any of your utility services. If your account is past due, we attempt to notify you prior to disconnection with the following notices:
We may attempt to call you as a "last effort" to prevent disconnection, but it is not the first attempt, nor guaranteed for those customers who are past due.
Also note, we will only send emails regarding billing information to customers who have enrolled in our secured e-Billing payment system.
Always consider the payment method. We never ask customers to purchase pre-paid cards (such as Green Dot, MoneyPak or Vanilla Reload) to pay their utility bill.
Other warning signs:
If in doubt, hang up the phone or delete the email and call our customer service line at 541-685-7000 or 800-841-5871. Be wary of embedded links in emails that appear to come from EWEB. To be safe, go to our "Pay My Bill" page.
Report scams attempts to the Oregon Attorney General's office by calling the consumer hotline at 877-877-9392 (Monday through Friday, 8:30 a.m. to 4:30 p.m.) or by emailing firstname.lastname@example.org.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.