Payment options
As of April 12, EWEB's Customer Service Analysts will no longer take credit/debit card payments directly from customers
over the phone. However, customers can still pay their utility bills with their Visa
or MasterCard using
one of the preferred payment options listed to the left.
EWEB is moving towards these preferred payment options to enhance the safeguarding of your
financial information, provide you with the convenience of self-service options and help
control the utility's operating costs.
EWEB offers the following payment options for your convenience and security.
- Pay online
View and pay your bills online with EWEB e-Billing – it's fast, convenient and secure. Plus,
you can set up your own one-time or recurring payments.
- Use EWEB's automated pay-by-phone system
Call 541-685-7000 anytime
24/7 to make a one-time payment.
- Pay in person
Make a one-time payment at EWEB's Customer Service
Center, 500 E. Fourth Ave. in Eugene. We are open Monday through Friday, from 9 a.m. to 5:30 p.m.
- Pay online
Use EWEB e-Billing to set up one-time or recurring
payments with your checking or savings account.
- Pay through your financial institution
Call your bank or credit union
to inquire whether one-time or recurring payments can be sent to EWEB. If you are able to set up
payments, please enter your entire EWEB account number, including the dash (ex: 12345-6789).
- Pay by mail
Mail a check to: Eugene Water & Electric
Board, PO Box 8990, Vancouver, WA 98668-8990.
- Pay in person
Visit EWEB's Customer Service Center, or one of the designated pay stations in the Eugene-Springfield area,
to make a one-time payment with cash or a check. You can also pay with a check
using one of the secure drop boxes outside of our headquarters anytime 24/7.
Learn how to keep the amount of your EWEB bill constant throughout the year to avoid seasonal highs and
help with budgeting.