EWEB's Customer Service Analysts cannot take credit/debit card payments directly from customers
over the phone. However, customers can pay their utility bills with their Visa
or MasterCard using
one of the preferred payment options listed to the left.
EWEB uses these preferred payment options to enhance the safeguarding of your
financial information, provide you with the convenience of self-service options and help
control the utility's operating costs.
EWEB offers the following payment options for your convenience and security.
Paying online or using the automated pay-by-phone system helps us keep administrative costs down. You can pay with a debit/credit card or from
your checking or savings account.
- Pay online
View and pay your bills online with EWEB e-Billing – it's fast, convenient and secure. Plus,
you can set up your own one-time or recurring payments.
- Use EWEB's automated pay-by-phone system
Call 541-685-7000 anytime 24/7 to make a one-time payment.
If you prefer to pay by mail, please mail a check, along with your bill stub to EWEB's payment remittance center for low cost automated processing:
Eugene Water & Electric Board
PO Box 8990
Vancouver, WA 98668-8990.
We offer several options to make payments in person. If you prefer to pay in person
at EWEB headquarters, having your bill on-hand will ensure the most efficient process using various options in our lobby.
The lobby at headquarters, 500 E. Fourth Ave. in Eugene, is open Monday through Friday, from 9 a.m. to 5:30 p.m.
- Self-service kiosk
Make an online payment with your credit/debit card or checking/savings account using one of the self-service computers. You can also use the computer
to set up your e-Billing account. In addition you can use the phone at the self-service kiosk to pay through our pay-by-phone automated system.
- Secure drop boxes
You can pay with a check using one of the secure drop boxes outside of our headquarters anytime 24/7.
- Designated pay stations
You can make a payment at one of the designated pay stations in the Eugene community.
Learn how to keep the amount of your EWEB bill constant throughout the year to avoid seasonal highs and
help with budgeting.