Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
You can make a one-time, online payment using a Visa, MasterCard, checking or savings account.
Fast, convenient and secure, without creating an online profile. You will need your EWEB account number.Pay Now
Pay by phone with a Visa, MasterCard, checking or savings account 24 hours a day using our automated pay-by-phone system.
Call 541-685-7000 and press option one. Have your EWEB account number ready.
You may pay by mail or in person.See details
We understand that sometimes life brings financial hardships. If you are struggling to pay your bill, give us a call. You may qualify for an assistance program.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
Understanding how to read your bill is a good way to manage your electric and water usage.