Pay My Bill


We're here to help

Questions about your bill or payment? Ask a customer service analyst. 

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m. Monday - Friday

Send us an email

In response to COVID-19, EWEB offices and customer service lobby are closed.

Safely paying your bill

For those who can, thank you for paying your bill on time. Our ability to recover costs keeps EWEB financially and operationally resilient and ensures that investments in reliability, clean energy, and affordability are not lost and can be strengthened into the future.

We're here to work with you to bring your account up to date without penalty. See below for several safe and easy ways to pay your bill and visit our COVID-19 resource center to learn about bill repayment plans.

After closing the Customer Service Lobby in March 2020 to protect customers and staff from contracting or transmitting the coronavirus, we have decided to make the closure permanent. This difficult decision comes after we launched alternative measures to handle interactions with customers during the pandemic. Customers have been able to complete their EWEB business online, over the phone, by mail and by using the dropbox at the Headquarters Building at 500 E. 4th Ave. 

While many customers have made it clear they want more self-service choices, we understand there are some customers who prefer not to conduct business online or over the phone. We also understand that there are limits to technology and there will be some instances when customers will need to visit in person. For those situations, we are scheduling appointments for physically distanced meetings. To schedule a meeting, call our Customer Service line at 541-685-7000.










Moving soon?
Learn more

Learn more

You can schedule a preferred date to start or stop your service up to 90-days in advance.

Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Reading my meters
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Learn more

Learn how to read your electric and water meters.

Budget billing
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Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Income-Based Assistance
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Learn more

You may qualify for a bill credit and other assistance programs.

Save energy and money at home
Check it out

Check it out

Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.

Beware of scams
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Learn more

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.