Coronavirus Safety

In response to COVID-19, EWEB offices and customer service lobby are closed. We ask customers to use our many online and telephone options rather than doing business in person. Learn more.


Drinking Water Quality

Drinking water questions?

Call us at (541) 685-7861, or send us an email.

We deliver quality drinking water you can trust

When you turn on your tap, you expect the water to be pure, healthy and tasty.  That is why we work hard to deliver water that meets or exceeds all state and federal health standards. In fact, we are proud to say we have never violated any Environmental Protection Agency water quality standard.

In early December 2019, we changed the way we disinfect drinking water, switching from chlorine gas to a liquid chlorine bleach that is manufactured on-site at our Hayden Bridge Filtration Plant. The new system, which uses coarse salt, water and electrolytic conversion to make sodium hypochlorite (bleach), allows us to store enough salt at the filtration plant to last three months. Read more.

There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water.  Our drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency. Read more

Learn more:

More information about your drinking water

Protecting the McKenzie
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Read more

Protecting the McKenzie River Watershed helps to ensure excellent drinking water quality for customers and residents today and into the future.

Make the most of every drop
Check out some tips

Check out some tips

Check out ideas for saving water inside and outside of your home. You can also take advantage of our rebates for sprinkler timers and high efficiency toilets.

Prevent frozen pipes
Learn more

Learn more

Winter can bring icy winds and below freezing temperatures, which can do a lot of damage to your home. Protect your home and keep water flowing by preparing now.

Water Reliablity Initiative
Find out more

Find out more

Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system.

More about safe drinking water

The U.S. Environmental Protection Agency provides additional information about drinking water.

Oregon Health Authority
Oregon drinking water services

Oregon drinking water services

Learn more about drinking water from the Oregon Health Authority.