Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
In the aftermath of the Holiday Farm Fire, we’re working to protect the safety and security of our community’s sole source of drinking water.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
EWEB, McKenzie Watershed Council and the Willamette National Forest are collaboratively working on the project, which involves relocating a portion of 115 kV transmission line.Find Out More
With irrigation season in full swing, now is a good time to protect yourself, your family and your neighbors by making sure any cross connections at your home or business have functioning and tested backflow assemblies.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Based on snowpack data and summer stream forecasts, EWEB will adjust flows into the Walterville canal mid-June through October 2020.Find Out More
EWEB on Sept. 9 started an enhanced and comprehensive monitoring program of the source water pulled from the McKenzie River and the treated drinking water in response to the impacts of the Holiday Farm Fire.
The heightened monitoring for wildland fire byproducts includes fire suppression foam and the dry powered ammonium polyphosphate (fertilizer) used for aerial fire suppression. We are in communication with Fire Command to understand the types of materials being used to fight the fire.
Based on review of product chemical data sheets, any water quality impacts from use of these chemicals will essentially be in the category of surfactants (foam) or fertilizer (aerial suppression). To date, the chemicals used in fire suppression do not contain polyfluoroalkyl or perfluoroalkyl substances, otherwise known as PFAS. Click here to learn more about PFAS.
The foam is made from the same basic ingredients used in soap, shampoo and detergent and is effectively treated at the filtration plant. The powdered ammonium polyphosphate dropped from planes is similar to fertilizer, which the filtration plant can also effectively treat.
Results of this enhanced monitoring to date do not show impacts from fire suppression use, but as rains come and aerial use of the powder increases, this may change. Click here to view the latest monitoring results.
Our Hayden Bridge Filtration Plant treats and filters organic material, including dissolved organic carbon, fire suppression products and chemical contaminants, using the powdered active carbon (PAC) and rapid sand filtration systems. The PAC system works by adsorbing (attracting like a magnet) these organic material compounds to the carbon molecules. Once adsorbed to the PAC, the compounds are removed by the filtration process.
The monitoring also includes other chemical contaminants that could enter the watershed such as materials from burned structures and vehicles. Such chemicals are effectively treated using the PAC system followed by filtration. Materials like fuels would likely volatilize during the fire, and any such substances remaining would volatilize as they traveled down the river.
If any of this heightened monitoring shows any breakthrough of contaminants from the PAC system or filtration process at levels of public health concern, EWEB will notify our customers as soon as possible.
We continue to monitor both the source water and treated drinking water to ensure its safety. Public health is our top priority as we strive to meet the expectations for reliable service to our community's homes and businesses.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.