Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
In the aftermath of the Holiday Farm Fire, we’re working to protect the safety and security of our community’s sole source of drinking water.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
EWEB, McKenzie Watershed Council and the Willamette National Forest are collaboratively working on the project, which involves relocating a portion of 115 kV transmission line.Find Out More
With irrigation season in full swing, now is a good time to protect yourself, your family and your neighbors by making sure any cross connections at your home or business have functioning and tested backflow assemblies.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Based on snowpack data and summer stream forecasts, EWEB will adjust flows into the Walterville canal mid-June through October 2020.Find Out More
With rain in the forecast, we wanted to update our customers about the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.
Depending on the amount of rain, we can expect higher levels of turbidity (suspended particles including soil) and an increase in organic material coming from the burned and eroded landscape around and above the river.
The rain forecast for Sept. 17-19 along with the expected turbidity, stormwater runoff and organic carbon impacts, is well within the filtration plant's capability and capacity to handle.
The organic material is made up of ash and particles from burned vegetation and soil. Some portion of the organic material also dissolves into the river water and is called dissolved organic carbon. Our Hayden Bridge Filtration Plant treats and filters organic material, including dissolved organic carbon, using the powdered active carbon (PAC) and rapid sand filtration systems.
The PAC system works by adsorbing (attracting like a magnet) these organic material compounds to the carbon molecules. Once adsorbed to the PAC, the compounds are removed by the filtration process. Due to the increased organic material in the river, staff are having to wash and clean the filters more often in order to continue producing high quality drinking water.
We have two different types of instruments in the watershed and at the Hayden Bridge intake to monitor dissolved carbon levels in real time. This provides an early warning system to allow operators to prepare for and adjust treatment strategies prior to the river water entering the filtration plant.
In addition to using more PAC and cleaning the filters more often, staff are also adjusting the overall treatment process on an ongoing basis. We continue to monitor both the source water and treated drinking water to ensure its safety. Public health is our top priority as we strive to meet the expectations for reliable service to our community's homes and businesses.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.