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We want to provide customers with better service and more choice and control, while keeping services affordable. We are launching an effort to modernize our community's power grid and water distribution network that sets the foundation for an improved customer experience.
As a part of this effort, we will upgrade our electric and water meters to smart meters over the next eight years, starting in 2018.
Updates will be provided as we make progress.
Your water smart meter can help protect your property by detecting water leaks, saving you money and hassle. Your electric smart meter will automatically notify us if your power goes out, helping us respond faster to restore power after an outage. It can also help prevent future outages by giving our staff better insight into the performance and health of the electrical system.
Stopping, starting or transferring your utility service is made simpler with smart meters. In many cases, we won't have to send an EWEB representative to your home or business. Customers with smart meters will also have the benefit of remote meter readings. You will no longer need to provide a meter reader access to your property each month.
Smart meters are your tool for more choice, convenience and control. They will allow EWEB to offer flexible pricing plans (expected to be available within the next few years) to match customer budgets, lifestyles and needs. And as systems are developed, we will also be able to provide new payment solutions that give customers more choice over how and when to pay bills.
In the future, you will be able to make informed choices about how and when you use water and electricity in your home or business by reviewing detailed usage data and setting up usage alerts to better control your bill.
Some of these services will be available following the upgrade of your meters, while others will be available in the coming years. We will let you know more about products and services as they are developed.
The ability to synchronize our power supply with customer demand will help keep generation and distribution costs down. Smart meters help us know how much power we need at any given time so we can make infrastructure and power supply investments that align with our affordability initiative. In addition, with more information we can perform targeted preventive maintenance, which results in fewer and shorter power outages.
A power grid and water distribution network is what makes it possible to deliver electricity and water to your home or business. The system of power lines, substations and transformers provides on-demand power to you for everyday use. Likewise with a water distribution system and the network of reservoirs, pump stations and water mains.
A lot has changed since EWEB first began providing the community with electricity and water over 100 years ago. We are working on modernizing our power grid and water distribution system to create more resilient and efficient systems, which will help our community respond and recover in the event of a disaster. A part of this initiative is replacing the meters at the homes and businesses we serve with new smart meters.
We believe in creating a cleaner energy future. While EWEB's power is nearly carbon-free, smart meters and the smart grid allow integration of additional renewable energy sources into the local and regional grid, reducing carbon emissions.
We respect that some customers have concerns about smart meters. EWEB has created an opt-out program for customers who do not want to upgrade their services.
Customers who opt out will not be able to receive advanced services that require communicating meters, such as water leak detection, automatic power outage notification, access to more detailed usage information and new pricing plans.Learn more
Find the answers to commonly asked questions.Smart Meter FAQs