Electric Service Upgrade Assistance Program


Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.

Considering a new electrical service or upgrade?

EWEB has a program for customers who need financial assistance with a service or upgrade. If you qualify, you may be eligible for the following:

Residential customers: up to a $20,000 zero-percent interest loan
Commercial customers: four-percent interest loan

Examples include:

  • Replacement of main electrical panel or meterbase due to load growth or failure.
  • Replacement of underground service lateral conductors that do not meet current specifications.
  • New services that require EWEB infrastructure to be installed or modified.

Program eligibility

  • Land or homeowners who are EWEB electric customers.
  • We require the homeowner's signature on the residential program application.  The applicant must be the homeowner. 
  • Loan approval is based on your EWEB credit history and credit report.  Loan amounts may vary based on approval credit.
  • The program requires a licensed, insured and bonded electrician to do the work.

Get started

Step One:

Apply online here.  Once we receive and process your application, we will send you a confirmation email.  To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields. 

  • If you prefer to mail in paper applications, you can print the required program application here and the required loan application here. Paper applications can be dropped off or mailed to:

EWEB Customer Solutions
500 E 4th Ave
Eugene, OR 97401

Applications can be emailed to ems.answers@eweb.org