Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
As a customer, you receive a monthly bill for your energy and water usage. If you have a smart meter, your usage information is automatically transmitted to EWEB using a low-power radio over a secure wireless network. If you have a non-communicating meter, our meter readers physically collect the energy and water usage information needed to calculate your bill each month.
We often get asked about estimated meter reads, which happen occasionally due to various circumstances such as weather, technical difficulties, or complications accessing the meter. If we are unable to collect the necessary information, standard business practice is to calculate an estimate of the amount of energy and water you used in that billing period.
We use several factors in our calculation, including previous usage and recent weather conditions to determine estimated meter readings.
When actual usage is collected after an estimate, any difference between the prior estimation and your actual usage is automatically corrected. If our estimate was too low (your usage was more than we estimated), the difference between the estimated usage and your actual usage will be added to your next bill. If our estimate was too high (your usage was less than we estimated), you'll be credited on your next bill for the additional amount you paid.
To find out if your usage was estimated, view the Electric or Water Usage section of your bill. If your bill was estimated, you will see *based on an estimated read.
If your usage was estimated, it's important to remember that your next actual meter reading will balance, or true-up, any difference between your actual and estimated readings.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.