The page has information about utility services, resources and support options for customers impacted by the Holiday Farm Fire.
We have established a dedicated support center for customers impacted by the Holiday Farm Fire. Please don't hesitate to reach out. We are here to answer questions, expedite service requests, and listen to your needs in order to understand how we can best help you through recovery and rebuilding.Send Email
If you will be rebuilding a structure on your property and need temporary electric service, EWEB will waive the temporary meter fee of $280.
To establish temporary electric service:
Following receipt of the form a design technician from our Electric Distribution department will contact whomever is designated as the "responsible party" on the form to schedule a time to talk about your project and discuss options ahead of designing permanent service.
In the face of this crisis, we wanted to take away the stress of managing your electric service. In September, we placed accounts within the fire perimeter in an inactive status to keep customers from accruing basic charges, which apply regardless of usage. We also cleared all balances on those accounts. Even if you had a loan or payment arrangement, those were fully paid.
When you are ready to resume billing on the account, we will make it as simple as possible. Just contact us to re-start your account and we will waive the processing fee.
It's important customers are aware that it's possible for an account to continue to accrue usage charges, even when inactive. If you have been able to move back into the home, or there are additional serviceable structures on the property using electricity, such as a barn or a pumphouse, the last responsible billing party will eventually receive a bill for those services when we obtain a meter reading.
Meter reading is currently scheduled to read meters in the McKenzie River Valley on Oct. 26 and 27 and the bill will print Oct. 30.
EWEB and Pure Water Partners (PWP) are offering free site assessments to identify hazard trees as part of an integrated approached to erosion control on private properties impacted by the Holiday Farm Fire.
Retaining fire-damaged trees that are likely to live will help mitigate for erosion, as well as preserve natural forest processes and critical habitat. However, trees impacted by fire can also be classified as hazards and in some cases should be removed to reduce the risk to life and property.
As part of the site assessment, PWP can work with landowners to fell hazard trees that:
1. Are located within the riparian area or connected upland areas that are in danger of significant erosion, AND
2. Can be used for erosion control measures or create an immediate safety threat to workers implementing erosion control measures
Trees that are outside the identified erosion control areas will NOT be assessed through the Pure Water Partners program. Property owners should consult a licensed arborist to determine stand health and guide decisions to either remove or retain fire-damaged trees that are not addressed by PWP.
To sign up for a site assessment, please complete the online application. Within a few days of completing the application, you will receive an access agreement via email and will sign and submit electronically, giving Pure Water Partners permission to be on your property. McKenzie Watershed Council or Upper Willamette Soil & Water Conservation District will then contact you to schedule your site visit.
If you know of a location where trees are interfering with our power system, please let us know. Someone from our vegetation management team will contact you. EWEB operates an extensive tree trimming program to enhance reliability and protect public safety by keeping trees and branches a safe distance from overhead electric lines.
Complete our online form to report concerns about trees and powerlines.
We offer a financing option for customers to purchase a backup generation system.
Apply for a bill credit or get help paying off a past-due balance.