Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We take pride in providing the community with safe, clean drinking water. The system of reservoirs, pump stations and pipes that deliver water throughout our service territory require maintenance and replacement, which can result in a planned water outage for your home or business.
Sometimes, equipment in the system breaks unexpectedly, despite our maintenance and replacement efforts. In these cases, we work as quickly and safety as possible to restore your water service.
If you experience a water outage or water emergency, please call 541-685-7595. Please don't report your water outage over Facebook or Twitter. We do not regularly monitor our social media channels outside of business hours.
EWEB takes these steps to restore water service as quickly and safely as possible:
Just as your household invests in home maintenance and improvements, EWEB is making community investments to prepare, replace and maintain the water system.Current projects
Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system.
When you turn on your tap, you expect the water to be pure, healthy and tasty. That is why we work hard to deliver water that meets or exceeds all state and federal health standards.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.