Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
When it comes to downed power lines, your safety is our first concern.
Never touch a downed power line or anything it may be touching. Especially, watch for puddles and fences. Treat every downed line as though it were energized or capable of causing you harmful electric shock. Even a line that is not sparking or sizzling may be energized.
Review an illustration about downed power lines.
If you see a downed power line, call us immediately at 1-844-484-2300.
When we receive a report of a downed line, EWEB will send an Assessor or Wire Watcher to the site to evaluate the damage, so that the appropriate repair crew can be assigned. Once assessed, a downed line may be marked with a color-coded warning ribbon.
If you see a downed line that is not marked with a color-coded ribbon, assume it's energized, stay away, and call us immediately at 1-844-484-2300.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.