Common Questions During a Power Outage

  • Q: How can I safely use a generator to power my home or appliances?
    A: Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers. Please review our Generator Safety web page for detailed safety information.

    A: Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers. Please review our Generator Safety web page for detailed safety information.


  • Q: In a power outage, what happens to customers who are dependent on power for life-support equipment?
    A: If a power outage leads to a life-threatening situation, call 911. If you, or a loved one is dependent on an electric-powered medical device, please call Customer Service in advance of an emergency at 541-685-7000 to be put on our Critical Care list. Electric customers who've been granted critical care status are not...

    A: If a power outage leads to a life-threatening situation, call 911.

    If you, or a loved one is dependent on an electric-powered medical device, please call Customer Service in advance of an emergency at 541-685-7000 to be put on our Critical Care list.

    Electric customers who've been granted critical care status are not guaranteed an uninterrupted power supply. In cases where electricity is a necessity, we encourage customers to provide their own on-site backup capabilities, such as installing generators, to ensure uninterrupted service in the event of a power loss.

    If you decide to use a back-up generator, make sure you or your loved ones know how to safely use it. Set up plans with friends or relatives to check on special-needs folks, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.  


  • Q: Can my meter automatically notify EWEB when my power is out?
    A: If you have an advanced ("smart") meter with the communication feature enabled, EWEB is automatically notified when your power is out. If you do not yet have an advanced meter, or if you have asked EWEB to disable the communication feature, you must report your outage in order to be placed on a restoration plan. Call our...

    A: If you have an advanced ("smart") meter with the communication feature enabled, EWEB is automatically notified when your power is out.  If you do not yet have an advanced meter, or if you have asked EWEB to disable the communication feature, you must report your outage in order to be placed on a restoration plan. Call our toll-free outage reporting line at 1-844-484-2300.  As of February 2018, approximately 4,000 customers have advanced meters installed and we plan to deploy meters throughout our service territory over the next eight years. Customers will be notified before advanced meters are installed and will be provided information about the features of the meters, as well as how to opt out of receiving the benefits that those features provide.