We have established a dedicated support center for customers impacted by the Holiday Farm Fire. Please don't hesitate to reach out. We are here to answer questions, expedite service requests, and listen to your needs in order to understand how we can best help you through recovery and rebuilding. You can send a general inquiry email or contact your account representative directly:
EWEB will offer financial assistance to help in the rebuilding process for our customers impacted by the Holiday Farm Fire. EWEB intends to invest in underground service lines wherever practical for customers rebuilding within the Holiday Farm Fire perimeter who require substantial repair or full replacement of the service line.
EWEB's goal is to enhance and improve the design of our upriver distribution assets for the purposes of reliability and outage response and simplify the process of rebuilding. EWEB will evaluate existing utility infrastructure and site characteristics to determine whether underground service can be provided. Reimbursable expenses will be capped at:
For information about eligibility for this service, contact our Distribution Engineering department.
Financial support is available for landowners rebuilding in the Holiday Farm Fire perimeter who are also willing to relocate their structures outside of the riparian setback or special floodplain hazard area.
Customers interested in the Homesite Relocation Program must first secure land use and building permits through Lane County. Lane County will inform landowners of site relocation options and relate eligibility for EWEB funding programs.
Property owners who move their building footprints further back from a waterway will be eligible for a rebate of $2,000 which is intended to compensate for Lane County permits and fees incurred to facilitate relocation.
EWEB will offer grant funding for landowners who install advanced septic systems or incur out-of-pocket expenses to relocate the home site in order to minimize risk to the McKenzie River.
In addition to the Relocation Funding, landowners may also apply for a zero-interest loan through EWEBs Septic System and Infrastructure program. Additional details can be found on the Landowner Assistance Programs page.
FEMA may provide financial assistance for the repair of real property components, including wells and septic systems, which includes reimbursement for the cost of a licensed technician's professional assessment associated with the repair or replacement of those components. Additionally, when verifiable receipts or estimates are submitted on appeal, FEMA may pay up to the actual cost of the receipt or estimate for wells and septic systems, within the Housing Assistance cap of $35,500.
Because water/sewer capacity is a necessity for a home to be habitable, a homeowner who had no damage to their structure but their well or septic system was damaged could still be eligible for well/septic assistance, even though their home was not damaged. Similarly, most insurance does not cover wells/septic systems, so even insured applicants could be eligible for this assistance, up to the maximum grant amount. They would have to provide a copy of their insurance settlement for review to ensure there is not a duplication of benefits. Survivors who have questions or need assistance may call the FEMA Helpline at 1-800-621-3362. A Helpline Agent can discuss the specifics of their case and provide guidance needed to address their questions.Contact FEMA
EWEB and Pure Water Partners (PWP) are offering free site assessments to identify hazard trees as part of an integrated approached to erosion control on private properties impacted by the Holiday Farm Fire.
Retaining fire-damaged trees that are likely to live will help mitigate for erosion, as well as preserve natural forest processes and critical habitat. However, trees impacted by fire can also be classified as hazards and in some cases should be removed to reduce the risk to life and property.
As part of the site assessment, PWP can work with landowners to fell hazard trees that:
1. Are located within the riparian area or connected upland areas that are in danger of significant erosion, AND
2. Can be used for erosion control measures or create an immediate safety threat to workers implementing erosion control measures
Trees that are outside the identified erosion control areas will NOT be assessed through the Pure Water Partners program. Property owners should consult a licensed arborist to determine stand health and guide decisions to either remove or retain fire-damaged trees that are not addressed by PWP.
To sign up for a site assessment, please complete the online application. Within a few days of completing the application, you will receive an access agreement via email and will sign and submit electronically, giving Pure Water Partners permission to be on your property. McKenzie Watershed Council or Upper Willamette Soil & Water Conservation District will then contact you to schedule your site visit.
If you know of a location where trees are interfering with our power system, please let us know. Someone from our vegetation management team will contact you. EWEB operates an extensive tree trimming program to enhance reliability and protect public safety by keeping trees and branches a safe distance from overhead electric lines.
Complete our online form to report concerns about trees and powerlines.
If you own land along the McKenzie River that has been affected by the Holiday Farm Fire, we are offering free post-fire assessments to evaluate erosion concerns, hazard trees and soil conditions, and make recommendations for short and long-term erosion control measures and replanting.
This service is being offered through Pure Water Partners, an initiative designed to reward McKenzie landowners who protect high quality land along the river, assisting EWEB in protecting water quality and helping to avoid future water treatment costs.
To request a site assessment, please fill out the request form below. Once we are able to schedule site visits, McKenzie Watershed Council or Upper Willamette Soil & Water Conservation District will contact you.
Before we evaluate your property, you will need to sign an access agreement allowing us to be on your property. You will receive the access agreement via email and will sign and submit electronically.
Our first and immediate priority is to respond to landowners whose property has been damaged by the wildfire. However, if you have not been immediately impacted by the Holiday Farm Fire, but would like to be part of the Pure Water Partners program, you are also welcome to sign up for an assessment and we will set up a time to visit your property as soon as we are able.Submit a Property Assessment Request
We offer a financing option for customers to purchase a backup generation system.
Protecting drinking water in the aftermath of the Holiday Farm Fire.
Apply for a bill credit or get help paying off a past-due balance.