Limited income assistance
The Eugene Water & Electric Board offers a number of programs to help income-eligible
customers who are having trouble paying their utility bills. EWEB commits more than
$2 million each year to its limited-income programs, or about 1 percent of retail
electric revenues. This level of funding is one of the highest in the nation, on
a per capita basis, and is part of the value-added services offered by your citizen-owned
utility. More than 4,000 households are helped each year.
Below you will find more information about these programs and how to access them. You can
also download EWEB's Customer Care Programs brochure to learn more.
The Customer Care program (formerly known as Energy Share) provides financial aid
for qualifying limited-income customers. Customers-in-need may be eligible to receive
up to $200 in bill assistance per year, which is credited directly to their EWEB
The Customer Care program is funded by EWEB and its customers, and the City of Eugene.
The program is administered
under a contract with the Lane County Human Services Division. Assistance is based
on household income. To apply for aid, customers first must schedule an appointment
by calling one of the numbers listed below:
Income eligibility guidelines
(effective Oct. 1, 2013)
- St. Vincent de Paul Society: (541) 461-8794
- Campbell Senior Center: (541) 682-5354 (for customers 60 years and older)
- Catholic Community Services: (541) 747-8349 (for customers living in the Springfield/McKenzie
EWEB will provide up to $200 in bill-payment assistance for jobless customers who are
receiving unemployment compensation.
People from all parts of Lane County can now call one number to gain access
to emergency fund programs, local food banks, child care, training, and unemployment
opportunities after they've lost their jobs.
Simply dial 211 to connect for help.
Visit Lane Workforce Partnership to learn more.
Since the program was created in 1986, EWEB has urged customers to donate to Customer
Care. Although the program is primarily funded through general EWEB revenues, generous
customers and others in the community have donated more than $1 million in additional
funds during the past 20 years. These donated funds have helped customers pay portions
of their bills not eligible for assistance with rate-based revenues. ,
or call Customer Service at 541-685-7000 to learn how you can donate today.
Income-eligible customers may also be eligible for the Deposit Guarantor program, which
provides assistance for up to half of a customer's account deposit (not to
exceed $300). Anyone who is accepted into the Deposit Guarantor program
must also participate in EWEB's Customer Care Plus (see information below).
EWEB's Customer Care Plus program is designed to help income-eligible customers
save energy and manage their utility bills. Qualifying customers have access to
a menu of services including appliance upgrades or replacements, energy
conservation education, and bill credits.
To apply for EWEB's Customer Care Plus program call the Lane County Human Services
Division at (541) 682-3378. There may be a wait list for EWEB's Customer Care Plus
program. If you are selected, an Energy Advocate will contact you to determine
your eligibility and needs.
EWEB offers special program access for military personnel who are called to active duty. To be eligible,
a wage-earning member of the household must be on active duty, or have been on active duty within
the past 24 months. Families may receive Customer Care or Customer Care Plus assistance regardless of income. When applying
for either program, the customer should identify themselves as an "EWEB Customer Care military