Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Customer Care programs help thousands of community members who find themeselves in times of hardship, but the need is much greater that what we are able to handle. While we recieve Customer Care donations year-round, in December we highlight the "Share the Warmth" program and celebrate the generosity of neighbors helping neighbors.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
The Eugene Water & Electric Board’s Run to Stay Warm, featuring a half-marathon, 10K, 5K and Kids’ 400-meter dash, is on Sunday, Nov. 19. All proceeds from the event will benefit limited-income customers who are struggling to pay their utility bills and stay warm through the winter months.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
Every fall wild Chinook salmon reach the Carmen-Smith spawning channel after a long journey from the ocean. A few hundred middle school students get the opportunity to witness the homecoming firsthand as a part of the Salmon Watch program.Find Out More
Public Power Week is a great opportunity to honor EWEB's 106 year history and look forward to how we will continue to power a strong community in the years ahead. Our recently adopted Strategic Plan highlights how we will continue to hold true to our core values as a public utility and make significant decisions involving the community's electric supply resources.Find Out More
EWEB used a novel approach to place 300 yards of gravel and small rock in an area of the McKenzie favored by bull trout for spawning.Find Out More
Emergency preparedness is a shared responsibility. We're doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.
Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches. We employ four full-time, certified arborists to inspect and evaluate vegetation around power lines, and 11 contract crews perform all pruning and trimming work. Learn more and request tree trimming.
We're working with community partners to establish several emergency water distribution sites using groundwater wells and mobile water trailers. Each well site will have a backup generator to provide reliable standby power.
We're replacing water mains, fortifying reservoirs and pump stations, and undertaking major upgrades to the Hayden Bridge water filtration plant. Learn more about our Water Reliability Initiative.
We participate in local and regional mutual aid agreements—voluntary partnerships between electric and water utilities to help each other with resources and restoration efforts following an emergency.
We're in the process of upgrading and relicensing Carmen-Smith to operate for at least 40 more years. The project's 110 megawatts of local generation is an important benefit to the community, particularly as we consider the potential of a Cascadia Subduction Zone Earthquake or other regional disasters. Learn more about our largest utility-owned power source.
We're working on building a "resilient spine" in our electric transmission system. The idea is to enable us to move power from local generating resources to critical facilities, such as hospitals and public safety agencies, in an emergency.
We're modernizing our meters, information systems, and internal processes to improve outage detection and response efforts. Customers who elect advanced, technology-enabled features will benefit from automated outage detection, early water leak detection, and other services.
We installed a Shake Alert early warning sensor at Leaburg Dam and a second sensor at Carmen-Smith. The sensor can give people precious seconds to take protective actions before the severe shaking waves from an earthquake arrive.
Here are some ways you can prepare, and stay safe, in the event of an emergency.
We've compiled some checklists and resources to help you prepare for all types of emergencies.
To avoid extra steps during an outage, and to be placed on a restoration plan, please update your account with your current cell phone number by calling customer service at 541-685-7000, or by emailing EWEB.Answers@eweb.org. Learn more about reporting power outages.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.