Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Eugene Water & Electric Board has been recognized as the third healthiest medium-sized employer in Oregon, and one of the healthiest 100 workplaces in America.Find Out More
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
Three EWEB line crews on Tuesday marked their 15th straight day working to restore electric service to the thousands of people victimized by the Camp Fire that struck northern California on Nov. 8.Find Out More
Eugene Water & Electric Board’s Run to Stay Warm, featuring a half-marathon, 10K, 5K and Kids’ 400-meter dash, is on Sunday, Nov. 18.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
EWEB is a proud supporter of STEM opportunities in our community. This summer we helped send a local student to Chelan County, Washington for a week-long hydropower and STEM career academy. Ethan sent us a recap of his experience and it sounds like it was an amazing week.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
Friends of Trees, St. Vincent de Paul of Lane County and the Eugene Science Center each won 2018 Greenpower Grants of up to $50,000 from the Eugene Water & Electric Board’s Greenpower Program.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
Online voting is underway for 2018 EWEB Greenpower Grants worth up to $50,000 each.Find Out More
Emergency preparedness is a shared responsibility. We're doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.
Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches. We employ four full-time, certified arborists to inspect and evaluate vegetation around power lines, and 11 contract crews perform all pruning and trimming work. Learn more and request tree trimming.
We're working with community partners to establish several emergency water distribution sites using groundwater wells and mobile water trailers. Each well site will have a backup generator to provide reliable standby power.
We're replacing water mains, fortifying reservoirs and pump stations, and undertaking major upgrades to the Hayden Bridge water filtration plant. Learn more about our Water Reliability Initiative.
We participate in local and regional mutual aid agreements—voluntary partnerships between electric and water utilities to help each other with resources and restoration efforts following an emergency.
This plan was developed to outline how the cities of Eugene and Springfield prepare for and respond to emergencies. The plan provides a community-wide approach to protect life, safety and health during emergencies and major disasters such as earthquakes, floods, landslides, fires and winter storms. As a provider of essential services, EWEB participated in the development of the plan which was funded by the cities of Eugene and Springfield, and the Federal Emergency Management Agency Pre-disaster Mitigation Grant Program. Read more about the Hazards Mitigation Plan.
We're in the process of upgrading and relicensing Carmen-Smith to operate for at least 40 more years. The project's 110 megawatts of local generation is an important benefit to the community, particularly as we consider the potential of a Cascadia Subduction Zone Earthquake or other regional disasters. Learn more about our largest utility-owned power source.
We're working on building a "resilient spine" in our electric transmission system. The idea is to enable us to move power from local generating resources to critical facilities, such as hospitals and public safety agencies, in an emergency.
We're modernizing our meters, information systems, and internal processes to improve outage detection and response efforts. Customers who elect advanced, technology-enabled features will benefit from automated outage detection, early water leak detection, and other services.
We installed a Shake Alert early warning sensor at Leaburg Dam and a second sensor at Carmen-Smith. The sensor can give people precious seconds to take protective actions before the severe shaking waves from an earthquake arrive.
Here are some ways you can prepare, and stay safe, in the event of an emergency.
We've compiled some checklists and resources to help you prepare for all types of emergencies.
To avoid extra steps during an outage, and to be placed on a restoration plan, please update your account with your current cell phone number by calling customer service at 541-685-7000, or by emailing EWEB.Answers@eweb.org. Learn more about reporting power outages.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.