Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Redevelopment efforts for Eugene’s downtown riverfront jumped forward on April 17 when the City completed the purchase of 16 acres of property formerly used as EWEB’s operations yard.Find Out More
Five Eugene organizations have made the final cut for consideration for 2018 Greenpower Grants worth up to $50,000 each to fund high-impact projects that increase the use of renewable energy sources, the adoption of emerging technologies, or reduce/offset our community’s carbon footprint.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
In late 2017, EWEB had the opportunity to work with SquareOne Villages on cost-saving measures for their tiny homes project, Emerald Village Eugene. Supporting vulnerable members of our community is a priority for EWEB.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Customer Care programs help thousands of community members who find themeselves in times of hardship, but the need is much greater that what we are able to handle. While we recieve Customer Care donations year-round, in December we highlight the "Share the Warmth" program and celebrate the generosity of neighbors helping neighbors.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Emergency preparedness is a shared responsibility. We're doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.
Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches. We employ four full-time, certified arborists to inspect and evaluate vegetation around power lines, and 11 contract crews perform all pruning and trimming work. Learn more and request tree trimming.
We're working with community partners to establish several emergency water distribution sites using groundwater wells and mobile water trailers. Each well site will have a backup generator to provide reliable standby power.
We're replacing water mains, fortifying reservoirs and pump stations, and undertaking major upgrades to the Hayden Bridge water filtration plant. Learn more about our Water Reliability Initiative.
We participate in local and regional mutual aid agreements—voluntary partnerships between electric and water utilities to help each other with resources and restoration efforts following an emergency.
This plan was developed to outline how the cities of Eugene and Springfield prepare for and respond to emergencies. The plan provides a community-wide approach to protect life, safety and health during emergencies and major disasters such as earthquakes, floods, landslides, fires and winter storms. As a provider of essential services, EWEB participated in the development of the plan which was funded by the cities of Eugene and Springfield, and the Federal Emergency Management Agency Pre-disaster Mitigation Grant Program. Read more about the Hazards Mitigation Plan.
We're in the process of upgrading and relicensing Carmen-Smith to operate for at least 40 more years. The project's 110 megawatts of local generation is an important benefit to the community, particularly as we consider the potential of a Cascadia Subduction Zone Earthquake or other regional disasters. Learn more about our largest utility-owned power source.
We're working on building a "resilient spine" in our electric transmission system. The idea is to enable us to move power from local generating resources to critical facilities, such as hospitals and public safety agencies, in an emergency.
We're modernizing our meters, information systems, and internal processes to improve outage detection and response efforts. Customers who elect advanced, technology-enabled features will benefit from automated outage detection, early water leak detection, and other services.
We installed a Shake Alert early warning sensor at Leaburg Dam and a second sensor at Carmen-Smith. The sensor can give people precious seconds to take protective actions before the severe shaking waves from an earthquake arrive.
Here are some ways you can prepare, and stay safe, in the event of an emergency.
We've compiled some checklists and resources to help you prepare for all types of emergencies.
To avoid extra steps during an outage, and to be placed on a restoration plan, please update your account with your current cell phone number by calling customer service at 541-685-7000, or by emailing EWEB.Answers@eweb.org. Learn more about reporting power outages.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.