Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
Their experiences may help others learn how to best prepare for a future emergency.Find Out More
I wanted something with enough range to take me out of town for the various camping and fishing trips that I enjoy.Find Out More
I am able get all my weekend errands done on one charge, even crossing between west Eugene and east Springfield on the freeway.Find Out More
We thought the Chevy Bolt had the best bang for the buck: great range at an affordable price.Find Out More
Because of advantageous leasing terms, the i3 was actually less expensive to lease than several EVd that have lower sticker prices.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
Extreme weather or natural disasters can occur at any time, taking out power, water, and other critical services. Since your family may not be together if a disaster strikes, it's important to have a plan. Know how you will contact one another and reconnect if separated, and establish a meeting place that is familiar and easy to find.
Follow these three steps to create your family emergency plan:
Emergency planning starts with a conversation. Gather around and discuss three questions with your family:
1. How will we communicate with each other?
In an emergency, many people trying to use their mobile phones and landlines at the same time may create network congestion. Have a conversation with your family and agree on a plan for how you will communicate and reconnect. Here are some tips to consider:
2. What is our shelter plan?
Depending on your circumstances and the nature of the disaster, it may be best to stay where you are and avoid any uncertainty outside by "sheltering in place." Do you have an emergency stock of food, water, medicines, fuel, and other supplies? If you needed to leave home, where would you go? To a family member or friend's home? A hotel? A shelter? Where is the closest public shelter located? Consider your options and discuss them with your loved ones in advance.
3. What is our evacuation route?
In a natural disaster, some roads and bridges may be unpassable. It's smart to plan ahead for a few different route options to your shelter location. Keep a map in your car in case your mobile navigation is unavailable.
Review and practice your plan a couple of times a year so that everyone will remember what to do when in an emergency.
You can find more emergency plan tips and downloadable templates on the FEMA website
Making a plan is just one part of an overall strategy to keep yourself and your family safe during emergencies. To learn about other important steps, visit EWEB's emergency preparedness page, and join our Pledge to Prepare—a 12-month step-by-step program for getting 2-weeks ready.
Photo credit: FEMA News Photo
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.