Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
Late fees, payment plans, and customer assistance is adjusted to support return to full operation while still assisting the communityFind Out More
EWEB is now accepting applications for the 2021 Greenpower Grants, worth up to $50,000 each to fund high-impact projects that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and/or reduce or offset our community’s carbon footprint.Find Out More
More than 265 EWEB workers have reduced their car travel while enhancing the safety and resiliency of our community by working from home.Find Out More
After an icy winter storm struck Northwest Oregon in mid-February, bringing down trees and power lines, the state’s largest investor-owned electric company issued a call for help. EWEB crews responded.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Voluntary program helps residents restore their land and prepare for rebuilding, while reducing the impacts of the fire on the McKenzie River.Find Out More
Three EWEB board members were sworn into office on January 5, including two new commissioners.Find Out More
Due to air quality concerns, our meter readers have not been able to safely complete their assigned routes for a number of days in September.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
With the help of generous customers and community partners, EWEB's Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.
We would like to send a super shout-out to our latest donor, River Road Water District for their generous contribution of $4,311.
The River Road Water District (RRWD) contracts with EWEB to provide water service to the unincorporated areas of the River Road area south of the Beltline. RRWD purchases water from EWEB and sells it to customers in their jurisdiction, while EWEB provides billing and water system maintenance duties for the district. Recently the RRWD board voted to make a contribution to Energy Share based on the estimated support District water customers receive through EWEB's bill assistance programs.
EWEB offers $260 in bill assistance annually to income-qualifying customers, and in response to the COVID-19, the program was expanded to cover customers who experience job loss as a result of the pandemic. Customer donations to Energy Share have greatly expanded the amount of support EWEB is able to provide in this time of extreme financial need.
Others are stepping up to help as well.
Last month local business Pasta Plus donated $700 in solar credits from their PV system to EWEB's Energy Share program.
If you have been thinking about ways you can help during the COVID-19 pandemic, a donation to Energy Share will help keep the lights on for families in need. Make a one-time donation or pledge a recurring amount at eweb.org/energyshare.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.