Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
EWEB, McKenzie Watershed Council and the Willamette National Forest are collaboratively working on the project, which involves relocating a portion of 115 kV transmission line.Find Out More
With irrigation season in full swing, now is a good time to protect yourself, your family and your neighbors by making sure any cross connections at your home or business have functioning and tested backflow assemblies.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Based on snowpack data and summer stream forecasts, EWEB will adjust flows into the Walterville canal mid-June through October 2020.Find Out More
For decades, we have worked to protect the McKenzie River, our primary water source. The river emerges from Clear Lake, high in the Cascade Mountains, before flowing 85 miles to Hayden Bridge Water Filtration Plant, where we draw water from the river. We employ a multi-faceted approach to protecting the river, which includes multiple monitoring sites throughout the McKenzie River watershed and at Cougar and Blue River reservoirs.Find Out More
EWEB and the American Water Works Association are observing Drinking Water Week by recognizing the vital role tap water plays in daily life, the infrastructure that is required to treat it and then distribute it to homes and businesses, and the important “behind the scenes” work of water professionals here in Eugene and throughout the country.Find Out More
The consistent and reliable quality of drinking water is at the heart of the theme for this year’s Drinking Water Week, “There When You Need It” which runs May 3-9 this year. To celebrate our plentiful and healthy drinking water, we are sharing with customers our annual water quality report.Find Out More
There have been a few questions and concerns about water quality since the McKenzie Fire erupted Monday night. Most of the concerns revolve around a chlorine odor or even an "ashy" taste in the drinking water coming out of your tap.
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink. Our drinking water continues to meet or exceed all state and federal health standards.
In response to the ongoing fire, EWEB has increased monitoring of raw and treated water for pollutants related to fire impacts to ensure we identify any potential issues before they become a problem.
On the morning of Tuesday, Sept. 8, in preparation for fire impacts, we started filling all 28 of our water storage reservoirs. We did this for a few reasons. First, we wanted to ensure good water pressure and a steady supply in case embers from the fire started coming down in Eugene. Second, the westward march of the fire toward our filtration plant in northeast Springfield caused some safety concerns for our staff.
On Wednesday, staff started mitigating for turbidity issues (cloudiness of the water) associated with the fire. These active measures are meant to take care of the taste and odor issues some customers have noticed.
It will take a day or so for those corrective actions to work and may require ongoing adjustments based on continued fire debris flow in the river. It may be some time before customers notice a difference given the water must travel through the 800 miles of transmission and distribution pipes that allow us to deliver water to homes and businesses.
In the meantime, please be assured that despite potential taste and odor differences, your tap water is safe.
For those who are inclined, there are some steps customers can take to flush the water in your homes and businesses which may help with water discoloration as well as taste and odor issues.
Do you still have the issue? If the problem persists call EWEB Water Quality at 541-685-7861 or email email@example.com.
The health and safety of our customers is our top priority. We continue to monitor the situation very closely and we will continue to take all necessary steps to deliver water that meets or exceeds all state and federal health standards. Learn more about water quality and EWEB's water treatment process.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.