Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Voluntary program helps residents restore their land and prepare for rebuilding, while reducing the impacts of the fire on the McKenzie River.Find Out More
Heavy rain in the McKenzie Valley over the weekend gave EWEB’s water quality team a close look at the potential impacts from the Holiday Farm Fire on source water.Find Out More
Crews of young people are helping to protect Eugene’s drinking water by mitigating the impact of post-fire soil erosion along the McKenzie River.Find Out More
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
In the aftermath of the Holiday Farm Fire, we’re working to protect the safety and security of our community’s sole source of drinking water.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
EWEB, McKenzie Watershed Council and the Willamette National Forest are collaboratively working on the project, which involves relocating a portion of 115 kV transmission line.Find Out More
With irrigation season in full swing, now is a good time to protect yourself, your family and your neighbors by making sure any cross connections at your home or business have functioning and tested backflow assemblies.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
There have been a few questions and concerns about water quality since the McKenzie Fire erupted Monday night. Most of the concerns revolve around a chlorine odor or even an "ashy" taste in the drinking water coming out of your tap.
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink. Our drinking water continues to meet or exceed all state and federal health standards.
In response to the ongoing fire, EWEB has increased monitoring of raw and treated water for pollutants related to fire impacts to ensure we identify any potential issues before they become a problem.
On the morning of Tuesday, Sept. 8, in preparation for fire impacts, we started filling all 28 of our water storage reservoirs. We did this for a few reasons. First, we wanted to ensure good water pressure and a steady supply in case embers from the fire started coming down in Eugene. Second, the westward march of the fire toward our filtration plant in northeast Springfield caused some safety concerns for our staff.
On Wednesday, staff started mitigating for turbidity issues (cloudiness of the water) associated with the fire. These active measures are meant to take care of the taste and odor issues some customers have noticed.
It will take a day or so for those corrective actions to work and may require ongoing adjustments based on continued fire debris flow in the river. It may be some time before customers notice a difference given the water must travel through the 800 miles of transmission and distribution pipes that allow us to deliver water to homes and businesses.
In the meantime, please be assured that despite potential taste and odor differences, your tap water is safe.
For those who are inclined, there are some steps customers can take to flush the water in your homes and businesses which may help with water discoloration as well as taste and odor issues.
Do you still have the issue? If the problem persists call EWEB Water Quality at 541-685-7861 or email email@example.com.
The health and safety of our customers is our top priority. We continue to monitor the situation very closely and we will continue to take all necessary steps to deliver water that meets or exceeds all state and federal health standards. Learn more about water quality and EWEB's water treatment process.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.