Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021. The reservoir is one of three that make up our Carmen-Smith Hydroelectric Project located about 70 miles east of Eugene off of Highway 126 near the headwaters of the McKenzie River. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.Find Out More
EWEB Leads "Spill Drill" to test HazMat ResponseFind Out More
Have you ever thought about where your drinking water comes from? What about where your wastewater goes?Find Out More
Unlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.Find Out More
While most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.Find Out More
At EWEB, we factor climate change into almost everything we do. As Eugene’s publicly-owned utility, we strive to fulfill our roles reducing our community’s carbon footprint, optimizing our use of clean energy, and helping our watershed adapt to a warmer climate.Find Out More
A case study of Alan Twig and his energy efficiency upgradesFind Out More
Ideas for supplying and cooking during an emergency outageFind Out More
The security of the community's water supply is tied directly to the health of the McKenzie Watershed and EWEB is investing in the long-term health and quality of life for residents for generations to come.Find Out More
A year after the Holiday Farm Fire, EWEB and the Pure Water Partners are working with landowners in the burn zone to restore riparian forests and mitigate future fires.Find Out More
EWEB's Home Energy Score (HES) Program has concluded for 2021 with 70 property owners and tenants participating in energy audits. The program helps tenants, rental owners, and limited-income property owners better understand the energy and water usage in their properties and possibly help lower monthly utility billsFind Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
As climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity.Find Out More
EWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.Find Out More
A disruption last week at a major chlorine producer in Longview, Wash., created a chlorine and caustic soda supply shortage that has affected water and wastewater utilities in Oregon and along the West Coast. Learn what EWEB is doing to protect our community's infrastructure.Find Out More
We are ready to deal with the stress that extreme heat may place on our electric system. We encourage customers to be prepared, stay cool and hydrated and practice safety by developing an emergency plan and checking in on neighbors.
High temperatures can stress the electric distribution system, particularly transformers and underground power cables. When daytime highs near or exceed the 100-degree mark, which is more typical of late July and August, we have more underground powerlines fail.
Please keep in mind that underground cable failures often take longer to repair than overhead cables. The high temps, coupled with increased electric demand to run air conditioners, can overheat the oil in overhead and underground transformers, causing them to fail.
Underground cable failures, along with overheated transformers, can cause outages. Our crews know the temperature on Sunday is forecast to exceed 100 degrees and will be ready to respond to any outages.
If you do experience an outage, don't hesitate to let us know by calling our toll-free outage reporting line at 1-844-484-2300, or by texting "out" to TXEWEB (893932).
EWEB has enough energy to supply customers, but extreme heat can create "peak demand" events that tax the regional grid as people crank up air conditioning units to stay safe and cool.
In Oregon, we are part of the Western grid, which connects 11 states plus the Canadian provinces of Alberta and British Columbia. The interconnection of the western grid not only provides access to diverse resources (hydro, wind, solar and more) but also allows utilities to share power across a vast transmission system to help balance supply and demand.
With our wealth of hydroelectric sources and an interconnected grid across the west, EWEB customers have been relatively well-protected from widespread power shortages, even during surges in demand. However, the climate crisis is likely to create longer, hotter summers that can create problems for the grid.
Here in the Pacific Northwest, EWEB is part of an organized effort involving multiple utilities to ensure that collectively we have adequate power resources and reliable systems across the region.
And our power resources team is proactively working to ensure that EWEB's portfolio of resources can absorb increased supply and demand uncertainty. For example, we proactively purchased additional energy on the wholesale market to cover expected demand and we have a program for working with major customers to shift loads away from the hottest parts of the day.
If you would like to learn more about efforts to optimize our power resources, infrastructure, and services so that we can continue to serve our community with clean, affordable and reliable power, check out our Electricity Supply Planning page.
Improving the overall energy efficiency of your home is critical. Homes with efficient heating systems and good insulation use less energy, which can be important in extreme weather events.
Using less electricity during peak usage times can also benefit our local grid and power resources. Shifting energy use to "off-peak" can be as simple as running the dishwasher, charging your electric car, or doing the laundry later at night (after 9 p.m.).
Finally, watching our water use can help the grid as well. It takes a lot of energy to treat and deliver the water you use every day. It takes even more energy to turn it into hot water. Saving water saves energy, which in turn reduces greenhouse gas emissions. Fixing leaks around the house, taking shorter showers, and planting "water-wise" landscapes are also great ways to take care of our water source, the beautiful McKenzie River.
EWEB crews are getting ready to deal with the stress that extreme heat may place on our electric system. While we hope to avoid power outages and will resolve any outages that do occur as quickly and safely as possible, we always encourage customers to plan ahead for staying cool, fed, and hydrated in the event the power does go out.
Have alternate plans for refrigerating medicines or using power-dependent medical devices. Create an outage kit with a few basic items, such as:
Plan ahead to relocate to a friend or family member's home or to a shelter, especially if you have a medical condition that requires electricity or you'll need to work or learn from home during an outage. Find more emergency preparedness tips and sign up for EWEB's Pledge to Prepare at eweb.org/emergencyprep.
Air conditioning is one way to cool your home, but the energy use can quickly add up on your utility bill. Fortunately for us in the green and temperate Pacific Northwest, we have many alternatives that can keep our homes comfortable in the summer with less energy use. A combination of proper insulation, energy-efficient windows and doors, shading, and ventilation will usually keep your home cool, with a low amount of energy use.
Some of our tips are free and can be used on a daily basis to increase your savings; others are simple and inexpensive actions you can take to ensure maximum savings through the warm months.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.