Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The weather on Thursday may have been a mixture of sun and rain showers, but inside the EWEB emergency command center, a mock snow and ice storm had caused widespread damage, leaving more than 7,000 customers without service.Find Out More
Winter is coming and that means an increased likelihood of power outages. Make hay while the sun shines, and you'll be ready for storm season.Find Out More
As the days get shorter and the nights get colder, many of us will turn on the heat for the first time this season. Before winter sets in, take a few steps to ensure your systems are working properly and efficiently.Find Out More
Planting a tree in your yard can bring years of enjoyment if you select the right tree for the location. If you're considering adding a tree this fall, follow a few tips to be sure your new tree doesn't unintentionally cause trouble with your electric service.Find Out More
You don’t need to spend a fortune or make drastic lifestyle changes to have a more sustainable, climate-friendly home.These simple, everyday actions can have a big impact.Find Out More
EWEB is interested in renewable hydrogen because of its potential to help decarbonize energy sectors and provide resiliency in the event of a large-scale disaster in the Northwest.Find Out More
With the dry late spring we have been experiencing, you might be preparing to turn your sprinkler system on for the first time this year. Following a few tips can help you water wisely.Find Out More
The Eugene Water & Electric Board in partnership with the Eugene 4J School District will open a new microgrid-powered emergency water station in the River Road area on May 11.The station, at Howard Elementary School, includes a newly installed well, pumping station, emergency water distribution equipment and a 1-megawatt battery energy storage system powered by a large photovoltaic array.Find Out More
EWEB staff developed an After Action Report to review EWEB's response to the February 2019 snow storm and the impacts of the storm, both on the community and EWEB's electrical infrastructure.Find Out More
EWEB commissioners will host presentations at an upriver meeting on April 23, including an update on Carmen-Smith Hydroelectric Project construction, the Leaburg Canal seepage repair project and timeline, as well as a briefing on EWEB's outage and restoration response following the Feb. 25 snow storm.Find Out More
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make resiliency improvements to our electric system to reduce the frequency and duration of storm-related outages in several areas prone to storm damage.The agency has thus far approved 15 of the 16 proposed reliability projects, and will fund 75 percent of the cost, estimated to be about $3 million. The final project should be approved later this spring.Find Out More
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current. Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorationsFind Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
There's always the possibility that a severe storm or other natural disaster could affect us here in the Pacific Northwest. Should a major event occur, like a Cascadia Subduction Zone earthquake, experts predict it could take months to get public services fully up and running.
Since electricity and water could be unavailable for an extended period, EWEB encourages its customers to be prepared to be on their own for a minimum of two weeks. That means storing 14 days of water, food, medicine and other supplies. For a family of four, that's 56 gallons of water.
To help customers, EWEB earlier this year launched its Pledge to Prepare program—a 12-month guide to getting two-weeks ready. Since January, nearly 1,700 people have joined the program. Each month, EWEB sends participants a new set of tasks aimed at incrementally building a two-week emergency supply kit.
The idea is to start small with a basic three-day kit, and then build it slowly over time.
"We think of emergency preparedness as similar tackling a big financial goal or training for a marathon," said EWEB communications specialist Jen Connors. "It's helpful to set small, achievable milestones and to have support from others who are working toward the same goals, which is how the Pledge to Prepare is designed."
Feedback from participants shows this incremental approach works:
"What a great program this is! I had done a few things before but had been unsure how to proceed. Now, I have small steps which I can easily complete. Lots of fun." (EWEB Customer Sue W.)
"Thanks for putting this program together. It makes the daunting task of preparing for an emergency much more reasonable. Up until now, I had done nothing and often felt worried about it." (EWEB Customer Matt B.)
"Thanks for the easy-to-follow checklist. We even got friends and family involved when we created our emergency plan. We all agreed on meeting spots and an emergency contact outside of the area." (EWEB Customer Remie L.)
EWEB has received dozens of photos from participants eager to share their progress on planning and preparing for an emergency. And according to EWEB's Jen Connors, some who joined at the beginning of the year have accomplished all the recommended steps and are now nearly finished with their two-week kits.
"It's so rewarding to see the progress participants have made," Connors said. "We know from studying natural disasters that our ability to be self-sufficient at the household level affects not just personal safety and resiliency, but also how quickly and successfully we can recover as a whole community."
Although the Pledge to Prepare has been up and running for nine months, it's not too late to join.
"We're heading into winter storm season, and as we've seen in the last few years, severe weather can lead to multi-day power outages," Connors said. "National Preparedness Month is the perfect time to begin building a kit, because you can get all the basics ready before winter, and then build on that momentum going into the new year."
To join the Pledge to Prepare and get started on your two-week emergency kit, visit eweb.org/pledge.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.