Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Crews of young people are helping to protect Eugene’s drinking water by mitigating the impact of post-fire soil erosion along the McKenzie River.Find Out More
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
The weather on Thursday may have been a mixture of sun and rain showers, but inside the EWEB emergency command center, a mock snow and ice storm had caused widespread damage, leaving more than 7,000 customers without service. That was the basis for the utility's annual emergency outage exercise.
The exercise is referred to as a "Blue Sky Drill" because the practice occurs ahead of winter storm season. "We can come in on a regular day, a blue sky day, and work through our outage response so that when a real emergency happens, we're prepared and ready to go to work," says EWEB's Electric Operations Supervisor John Latourette.
The drills help identify gaps in plans and training, develop skills, reveal resource needs and improve internal and external coordination.
In a major event such as the 2019 and 2016 snow and ice storms that struck Eugene, nearly every one of EWEB's 500-person workforce has some role in the restoration effort. In addition to crews working in the field, staff work behind the scenes to develop engineering and restoration designs, keep trucks running, coordinate with city and county agencies, keep our customers informed, and dozens of other critical tasks.
Drills enable employees throughout the utility to test their skills and practice working together in a simulated emergency environment, complete with curveballs such as technology problems that make it hard for customers to reach the utility, and worsening weather conditions that impede restoration efforts.
"Responding to a major event is a complex, utility-wide effort, not something that line crews do on their own," says Latourette. "In storms like 2016 and 2019, it's all-hands-on-deck, and it's critical that we practice those skills and collaboration."
Following the devastating ice storm that struck Eugene in December 2016, EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers, including an online outage map launched in 2018.
This continued attention to emergency preparedness will aid EWEB in protecting life and property in future winter storms and other potential disasters.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.