Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
Their experiences may help others learn how to best prepare for a future emergency.Find Out More
I wanted something with enough range to take me out of town for the various camping and fishing trips that I enjoy.Find Out More
I am able get all my weekend errands done on one charge, even crossing between west Eugene and east Springfield on the freeway.Find Out More
We thought the Chevy Bolt had the best bang for the buck: great range at an affordable price.Find Out More
Because of advantageous leasing terms, the i3 was actually less expensive to lease than several EVd that have lower sticker prices.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
The coronavirus outbreak has forced many of us to take stock (pun intended) of our personal emergency preparedness efforts and understand if we are truly ready to be self-sufficient for an extended period of time.
While we all struggle to cope under shelter-in-place orders, the 6.5 magnitude earthquake that hit Idaho on March 31 was an important reminder that COVID-19 is not the only risk we face. Emergencies can happen at any time.
The Oregon Office of Emergency Management encourages residents to be prepared to be on their own for a minimum of two weeks, in case an earthquake, wildfire, extreme weather event or other disaster disrupts critical services for an extended period.
While it may be difficult to stock up on groceries at the moment, there are still things you can do, even as you shelter-in-place, to enhance your readiness:
Make a Family Emergency Plan
Sit down (or conference call) with your family and make an emergency plan in case a disaster strikes when you're not together. Talk about how you will contact one another and reconnect if separated, and establish a meeting place that is familiar and easy to find. Check out our resource, "3 Steps to a Family Emergency Plan" for more tips.
Shop for supplies online
If you have the time and funds, this could be a good time to enhance your supplies with things like an emergency radio, a fire extinguisher, or a water filter. The American Red Cross offers a good selection of emergency preparedness supplies on their website, as do other online outlets.
Fill emergency water containers
You know those water containers you bought and never filled? Now is the perfect time! And if it's been at least six months since you refreshed your stored water supply, you can give the garden a drink and then refill the containers with fresh tap water. Check out our website for tips on storing and treating water.
Do a household hazard hunt
This is a great way to involve older children in your emergency prep. Use this FEMA checklist to find and fix areas of your home that might be damaged or cause injury during an earthquake. Anything that can move, break, or fall when your house starts to shake is a potential hazard.
If you are feeling overwhelmed by the thought of preparing your home and family for a natural disaster, or just unsure where to begin, join EWEB's Pledge to Prepare and you'll have support every step of the way. When you sign-up, you'll receive a monthly email with step-by-step recommendations to help prepare yourself, your home and your family for an emergency, and have the chance to win useful emergency supplies each month. Learn more and sign up at eweb.org/pledge.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.