Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
Their experiences may help others learn how to best prepare for a future emergency.Find Out More
I wanted something with enough range to take me out of town for the various camping and fishing trips that I enjoy.Find Out More
In the first quarter of 2020, customers saved enough energy to power 130 homes and reduce their electricity bills an average of $137 per year.
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.
In January through March of this year, more than 400 Eugene homes and several commercial buildings were upgraded with the help of EWEB rebates and loans. Altogether, these efforts are saving 2,524 megawatt-hours of energy and 522 metric tons of carbon. The energy savings is roughly equivalent to the power used by 130 homes in a year, taking 113 passenger vehicles off the road, or the carbon sequestered by 700 acres of forest.
Upgrading buildings to reduce energy waste is essential to our community's efforts toward carbon neutrality, and improving housing affordability. And if pandemic-induced work-from-home trends continue, managing the temperature inside the house is an important way to maintain a comfortable space while saving on energy costs.
"Energy efficiency projects, understandably, have been affected by the pandemic-a lot of home-owners as well as efficiency contractors are hurting right now," says Juan Serpa Munoz, of EWEB's Customer Solutions team. "But most people understand that improving a home's heating system, water heater or insulation saves money in the long term, which is why folks continue to view efficiency as a worthwhile investment."
Residential customers who performed efficiency upgrades in the first quarter will save an average of 1,500 kilowatt-hours or $137per year on their electricity bills. Of the 422 residential projects completed so far this year, 57 were at limited-income residences and 46 were rental properties. The average bill savings for income-qualifying customers is roughly $190 a year.
EWEB offers financial assistance to help property owners with the upfront costs of upgrades. In the first quarter of 2020, more than $650,000 in utility rebates and $310,000 in zero-interest loans were reinvested back into the community to help customers save energy and money.
The most popular upgrade is a ductless heat pump, which can reduce electricity costs by up to 50 percent compared to zonal resistance or electric forced air systems. EWEB offers a standard rebate of $800 for a ductless system. The rebate for income-qualifying customers is $3,800 and $1,000 for rental properties. Adding insulation and replacing old, drafty windows with high-performance windows helps optimize the heating system's efficiency, keeping your home or rental property comfortable throughout the year while lowering electric bills and reduce energy waste.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.