Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
EWEB’s Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.Find Out More
By year-end, nearly 7,000 households could receive the EWEB bill credit.Find Out More
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed until further notice, extended from the previous date of April 30.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
An organization is only as strong as its people. As Lisa's career with EWEB enters its final stage, there's something almost fated about it.Find Out More
We are temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis.
In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.
Customers who avoid service shutoffs during this grace period will still owe EWEB for past due balances, and are encouraged to contact us to make payment arrangements or inquire about assistance programs to avoid accruing a large overdue bill.
Starting April 1, we will expand our EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department.
Unlike other assistance programs, the job loss benefit doesn't include an income threshold.
"There are no income guidelines, and there's a high likelihood there are people out there who believe they have to be limited income to qualify," said Rene Gonzalez, EWEB's Customer Solutions manager. "The only qualifying factor is that a customer must have proof of receiving state unemployment benefits within the last 14 days of the application date."
We are also increasing the amount of funding available to limited income and job loss applicants in order to increase the number of customers receiving a $260 credit. Over the next three months, we will double the amount of funding originally budgeted for EWEB Customer Care bill assistance program in response to the coronavirus crisis.
And customers with residential or commercial energy-efficiency loans will be able to defer those loan payments as part of EWEB's crisis relief program.
As the virus-related economic disruptions increase in the coming days and weeks, we are urging those affected to call Customer Service at (541) 685-7000 for help in paying their utility bills or setting up payment plans.
Customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation efforts, should contact us to inquire about crisis funding. We will consider these on a case-by-case basis.
Our focus during this crisis will continue to be protecting public and employee safety while making sure we are able to maintain the essential services of delivering high-quality water and reliable electricity to customers. Read more about EWEB's response to the coronavirus.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.