At EWEB, the health and safety of our customers and employees are top of mind amid concerns about the spread of the coronavirus (COVID-19). We are here to serve you, and in an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person. Read more.
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.Find Out More
In an effort to slow the spread of the COVID-19 virus, our Customer Service lobby will be closed to the public starting Tuesday, March 17. The lobby will remain closed through April 30, extended from the previous date of March 31. We will reevaluate the closure at that time.Find Out More
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.Find Out More
An organization is only as strong as its people. As Lisa's career with EWEB enters its final stage, there's something almost fated about it.Find Out More
An organization is only as strong as its people. As is the case with someone who might characterize themselves as a 'learner,' Nadia finds the most difficult situations the most rewarding.Find Out More
An organization is only as strong as its people. Jess supports team success, and she does so as 100%-authentic-this-is-me Jess.Find Out More
An organization is only as strong as its people. To talk about Brian, you have to employ superlatives. He is the friendliest, the nicest and the humblest of people.Find Out More
An organization is only as strong as its people. After 30 years in the utility industry, Megan still has a sparkle in her eye when talking about her work.Find Out More
An organization is only as strong as its people. Ask staff who work in EWEB's contact center about their best day at work, and you'll lose count of how many times the stories involve Zulema.Find Out More
An organization is only as strong as its people. Misty has been helping customers for over 15 years as EWEB's loan administrator.Find Out More
An organization is only as strong as its people. We are thankful for Chris who brings his good spirits and friendly nature to his work every day.Find Out More
EWEB commissioners in early December unanimously approved a $329 million 2020 budget that includes no overall residential electric or water price increases.Find Out More
An organization is only as strong as its people. Good thing we have people like James, who step up to the plate just when you need them most.Find Out More
An organization is only as strong as its employees. Good thing we have people like Leah who have a strong sense of quality customer service.Find Out More
An organization is only as strong as its employees. Good thing we have people like Matt. Read how Matt's journey to work at EWEB started with a fateful trip to the PNW as a child.Find Out More
We are temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis.
In addition to immediately putting a hold on electric disconnections and water service shut-offs for those who are behind on their utility bills, we are expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.
Customers who avoid service shutoffs during this grace period will still owe EWEB for past due balances, and are encouraged to contact us to make payment arrangements or inquire about assistance programs to avoid accruing a large overdue bill.
Starting April 1, we will expand our EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department.
Unlike other assistance programs, the job loss benefit doesn't include an income threshold.
"There are no income guidelines, and there's a high likelihood there are people out there who believe they have to be limited income to qualify," said Rene Gonzalez, EWEB's Customer Solutions manager. "The only qualifying factor is that a customer must have proof of receiving state unemployment benefits within the last 14 days of the application date."
We are also increasing the amount of funding available to limited income and job loss applicants in order to increase the number of customers receiving a $260 credit. Over the next three months, we will double the amount of funding originally budgeted for EWEB Customer Care bill assistance program in response to the coronavirus crisis.
And customers with residential or commercial energy-efficiency loans will be able to defer those loan payments as part of EWEB's crisis relief program.
As the virus-related economic disruptions increase in the coming days and weeks, we are urging those affected to call Customer Service at (541) 685-7000 for help in paying their utility bills or setting up payment plans.
Customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation efforts, should contact us to inquire about crisis funding. We will consider these on a case-by-case basis.
Our focus during this crisis will continue to be protecting public and employee safety while making sure we are able to maintain the essential services of delivering high-quality water and reliable electricity to customers. Read more about EWEB's response to the coronavirus.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.