Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If you completed steps one through three but still have concerns about your bill, please complete the Site Visit Application.
You may also download a pdf version of the Site Visit Application and submit it to us in one of two ways:
Submit via email OR via mail:
Eugene Water & Electric Board
Residential Customer Solutions
PO Box 10148
Eugene, OR 97440-2148
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.