We are upgrading our electric and water meters throughout the city of Eugene and eventually the McKenzie Valley.
What you can expect
When upgrades are scheduled for your neighborhood:
- You will be notified by mail or email.
- A few days ahead of when we expect to be in your neighborhood, you will receive an autodial reminder call.
- A representative with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you (customers who elect Manual Meter Reading will incur fees on their EWEB bill).
- Please be sure there is nothing blocking access to the electric or water meter.
- Electric meter upgrades typically take about 10 minutes, while water meter upgrades may take a little longer. Expect a brief interruption in your electric or water service while each respective upgrade is performed.
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If you have medical devices, special equipment, or business processes that require a scheduled interruption in service, please contact EWEB Customer Service at 541-685-7000 or eweb.answers@eweb.org.
