Coronavirus Safety

In response to COVID-19, EWEB offices and customer service lobby are closed. We ask customers to use our many online and telephone options rather than doing business in person. Learn more.
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Smart Meter Installation

EWEB plans to upgrade all of our electric meters by the end of 2021 and our water meters by the end of 2023, with the exception of our McKenzie River service area.

What you can expect
  • You will be notified by mail or email when upgrades are scheduled for your neighborhood. 

  • A few days ahead of when we expect to be in your neighborhood, EWEB will call with a reminder.

  • An EWEB representative with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you.

  • Please be sure there is nothing blocking access to either your electric or water meter.

  • Electric meter upgrades typically take about 10 minutes, while water meter upgrades may take a little longer. Expect a brief interruption in your electric or water service while each respective upgrade is performed.

  • In the interest of keeping you and EWEB staff safe, please observe social distancing when our employees are working to change your meter.
Need to schedule your installation?

If you need to schedule your installation because you have sensitive equipment or your meter is not accessible, please call 541-685-7000 to speak with a customer service representative.

Delivering better service with smart meters
Benefits of Smart Meters

Benefits of Smart Meters

Smart meter benefits
Smart meters are a common form of technology that transmit energy and water usage to the utility through a secure wireless network. They will help us provide better service and a future that puts more choice and control in your hands.

Questions about smart meters?
Smart Meter FAQs

Smart Meter FAQs

Questions about smart meters?
Find answers to some common questions about smart meters.

Eugene Water & Electric Board

Contact Us

500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000

Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.