Upgrading to a smart meter is a quick and simple process. Here’s what you can expect when installations are scheduled in your neighborhood.
What you can expect
When upgrades are scheduled for your neighborhood:
- You will be notified by mail or email.
- A few days ahead of when we expect to be in your neighborhood, you will receive an autodial reminder call.
- An EWEB technician with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you (learn more about future fees for customers who elect Manual Meter Reading).
- Please be sure there is nothing blocking access to the electric or water meter.
- Electric meter upgrades typically take about 10 minutes, while water meter upgrades may take a little longer. Expect a brief interruption in your electric or water service while each respective upgrade is performed.
Need to schedule the meter upgrade?
If you rely on medical devices, sensitive equipment, or have business operations that require advance notice of service interruptions, please contact us as soon as possible to arrange a suitable time:
- Call 541-685-7000
- Email eweb.answers@eweb.org
