Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
When the weather changes, many customers see their utility bills change with it. But not Budget Billing customers.
Our Budget Billing program helps you balance the seasonal highs and lows by setting a fixed payment amount. Your monthly payment amount is based on the 12-month usage history at your home address. We continue to read your meter(s) each month and provide actual usage information on your monthly bill. But instead of paying varying amounts for actual usage, you are billed the average payment amount.
You may sign up for Budget Billing at any time. There is no cost to participate, but your account must be current at the time of enrollment.
Call Customer Service at 541-685-7000 for more information, or to enroll in EWEB's Budget Billing plan.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.