Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
COVID-19 job loss: In response to the economic disruptions caused by the coronavirus, EWEB has temporarily extended the $260 bill assistance credit to customers who have lost their job due to coronavirus, regardless of income. Proof of unemployment is required.
Applications for Customer Care open on the first business day of each month, and funds are available on a first-come, first-served basis until fully committed for the month.
Applications will re-open the first business day of the month at 9.a.m.
To prevent the spread of the virus, EWEB will NOT ACCEPT IN-PERSON APPLICATIONS for Customer Care bill assistance. Please use one of the following methods to apply:
1. Apply online (preferred method)
Before applying, have ready:
NEW! Self-employed/contract/gig workers receiving unemployment through Oregon's Pandemic Unemployment Assistance (PUA) program can submit PUA documentation to qualify for FastTrack approval.
2. Apply over the phone
If you are unable to apply online, call us at 541-685-7000 M-F 9 a.m. - 6:30 p.m. Applications are first-come, first-served, and open the first business day of each month at 9 a.m.
3. Apply by mail (senior and disabled customers ONLY)
Proof of SSI or SSDI benefits is required. Click here to download and print the application, or call us at 541-685-7000 and we will be happy to send you a printed application.
Customers who qualify for Fast Track approval will typically see $260 posted to their account within five business days.
To Fast Track your application, EWEB must have proof of income eligibility:
If eligible proof is not provided, you will need additional income verification, and it will take 3-5 weeks to receive the credit.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.