Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Each year we make funds available to help customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.
In response to the COVID-19 pandemic, the bill assistance credit of $260 that is available to income-qualifying customers is expanded to cover customers who experience job loss as a result of the pandemic, regardless of income.
But, the need is much greater than what we are able to meet. Especially now, if you can help, please consider a one-time or recurring contribution to Energy Share. All donations go directly to those in need.
Your donation can help a neighbor in need. In the first half of 2020 alone, customer donations have provided over $130,000 in bill assistance to community members struggling to pay their bill! Additionally, donation funds were used to expand EWEB Customer Care bill assistance availability in response to the COVID-19 pandemic. Your generosity will help make utility bill assistance available to those in need. Make a one-time contribution or pledge a monthly amount.
Use our online donation form: Your donation will be charged to your next EWEB bill (you will need your EWEB account number).
Donate through e-Billing: If you are enrolled in e-Billing, you can set up a one-time or recurring donation online using the "Pay Bills" screen.
Send a check: Include a one-time donation with your next bill payment, or mail a check to EWEB Energy Share Donate, 500 East 4th Avenue, Eugene OR 97401.
Donations may be tax-deductible in accordance with IRC 170(c); consult your tax advisor. We will send a year-end letter/receipt to donors in January. The letter will indicate the donation amount along with our tax ID number for your records. This means you can donate several times throughout the year or establish a recurring contribution and not worry about saving receipts.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.