Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
EWEB is making it easier for customers to do business with us. We want to shift more power into the hands of our customers, and that starts with improving some of the basics. We have launched a new online customer portal that gives you better features and tools for securely managing your personal and business accounts from any device.
Introducing an easier way to manage your account anywhere, from any device. Our new online customer portal will have features and tools for better managing your utility account online, including:
Click the play button on the image to watch a brief video.Register
If you currently have an account with EWEB's online e-Billing system, you will need to register with the new customer portal. Your existing username and password did not transfer to the new system. However, you are free to reuse your previous log-in credentials as you choose.
If you are a paperless billing customer, we did maintain your paperless billing program enrollment through the transition and you can expect to receive your first "bill-ready" email in June or July, depending on your bill cycle.
Once registered with the portal, you may log in to modify or cancel your paperless billing enrollment. You do not have to participate in paperless billing to have an online portal account.
Your enrollment in autopay did not transfer to the new system. You need to re-enroll in autopay or pay using an alternate method.Read More
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.