Account and Service FAQs

  • Q: How do I locate my account number?
    A: You can find your account number at the very top of your bill, and on your email payment receipt (if you pay online). If you are registered with our customer portal, you will see your account number at the top of the main account summary screen.

    A: You can find your account number at the very top of your bill, and on your email payment receipt (if you pay online). If you are registered with our customer portal, you will see your account number at the top of the main account summary screen.


  • Q: How do I update my e-Bill payment method?
    A: Log-in to the customer portal. Select Payments, then Manage Payment Methods. You will see what looks like a credit/debit card with the last four digits of your account number. Select Edit and edit over the information. If you run into trouble, try Remove Payment Method and then add the new, updated payment information. If...

    A: Log-in to the customer portal.

    Select Payments, then Manage Payment Methods.

    You will see what looks like a credit/debit card with the last four digits of your account number.

    Select Edit and edit over the information.

    If you run into trouble, try Remove Payment Method and then add the new, updated payment information.

    If you are still having issues, contact Customer Service at 541-685-7000 (M-F 9 a.m. - 6:30 p.m.) or eweb.answers@eweb.org.


  • Q: I changed my payment method, and my autopay did not go through. How do I fix this?
    A: Log-in to the customer portal. Un-enroll and then re-enroll in autopay. This will load the new updated information into the autopay system.

    A: Log-in to the customer portal.

    Un-enroll and then re-enroll in autopay.

    This will load the new updated information into the autopay system.


  • Q: If I make a payment today, how long does it take to post to my account?
    A: If the payment is submitted before 7:30 PM it will post immediately to your account. If it is after 7:30 PM, it will post the next morning by 9 AM.

    A: If the payment is submitted before 7:30 PM it will post immediately to your account. If it is after 7:30 PM, it will post the next morning by 9 AM.


  • Q: My payment is a little late? Will I be charged a fee?
    A: There is always a 13-day grace period before a late fee is charged.

    A: There is always a 13-day grace period before a late fee is charged.