Steps to Request New or Temporary Service


1: Complete new service form

The first step in getting a new electric or water service or changing or upgrading your current electric or water service is to complete our online request form.

You may also call us at 541-685-7086 to request your new or temporary service. After we receive your request, you will receive a call from one of our engineering technicians within two business days.

2: Obtain an electrical permit

If you are requesting new electrical service, you will need to get an electrical permit:

3: Create a design

We will work with you to create a design. We have to approve the project before work can begin and payment must be received before water or electric services can be connected.

4: Install approved materials

Be sure to call 811 or sumbit a request to locate underground utilities at least two business days before you plan to trench or excavate. 

You may only install materials that meet EWEB's standards and are approved for use:

You must discuss any changes to design with the EWEB engineering technician assigned to your project. Your service will not be connected if there are changes to the original design without EWEB approval.

5: Call for electrical inspection

For electric service you must get an electrical inspection:

  • City of Eugene - the City inspector will notify us when the electrical inspection is approved
  • Lane County - upon approval you need to call us at 541-685-7457

EWEB will conduct the inspection for your trench, conduit and service conductor prior  to you backfilling your trench. Call 541-685-7457 to schedule the inspection.

  • If the electrical inspection is approved prior to the EWEB inspection, your service will be connected at that time.
  • If electrical inspection is not approved prior to the EWEB inspection, your service will be connected once we are notified of approval (refer to the notes above).