Our Policies & Procedures


Can't find what you're looking for?

Feel free to send an email or call us at 541-685-7000.

OK, let's face it: Customer policies aren't always user-friendly. But they are important, nonetheless, when you have questions about why we take certain actions, or what your rights are as one of our customer-owners. It's also important that you have easy access to our policies, procedures, fees, charges and rates for electricity, water and other services.

We've broken down our Policies and Procedures Manual into manageable chunks to help you. 

Policies and Procedures Manual

Note: If you have difficulty loading the larger (Acrobat PDF) documents, try right-clicking on the link and choosing "Save Target as" to save a copy to your computer, then open the file from there.