Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
On Monday, September 7, EWEB shut down four substations and delayed restoration to a feeder line in order to mitigate the risk of wildland fires, impacting more than 3,000 customers in the south hills and areas east of Thurston.
Conditions allowed crews to restore power to south Eugene residents by the following day. However, active fire, smoke and other hazardous conditions for several days thwarted attempts to assess and safely re-energize power lines serving customers from Thurston to Walterville.
Power lines can cause wildfires under a variety of "Red Flag" conditions when a combination of warm temperatures, very low humidity, and strong winds produce an increased risk of a rapidly spreading fire.
Our power distribution system contains fuses and circuit breakers that detect fault conditions and protect the system if something goes wrong, much like the breaker panel in your home or business but on a larger scale. Even as the protection systems do their job, arcs and sparks can happen before the electricity is removed and an arcing downed line can quickly ignite grass and other vegetation, particularly in very dry conditions, and the fire can spread rapidly in high winds or gusts.
Falling Tree Branches
Tree branches can cause fires in multiple ways. A tree falling across a line can tear the line down. If a limb falls on the line, it can ignite and may even produce an electrical arc. The arc itself can spark a fire, and if the branch remains in contact with the line, it can eventually break the line.
Equipment Failure and Operation
Equipment such as switches, insulators, and transformers can deteriorate as they age, causing arcing and sparking when they fail or are stressed. Also, the normal operation of some protective fuses can cause sparks to fall into the ground. In severely dry and windy conditions, the sparks can ignite nearby vegetation.
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.
To help prevent tree-related outages and mitigate wildfire risk, we proactively prune trees to help keep our equipment clear. Crews trim around 300 line miles of vegetation annually to minimize falling trees and branches for ongoing reliability maintenance, with an additional 250 line miles inspected and pruned specifically for fire protection in high-risk areas.
When there is a high risk for a wildfire, we may temporarily shut off power to certain neighborhoods to prevent our electric system from becoming the source of an ignition. As each weather situation is unique, we work closely with other agencies such as Lane County Emergency Management, U.S. Forest Service, and Oregon Department of Forestry, and carefully review a combination of factors when deciding if power must be turned off, including:
We realize this proactive approach of preemptively shutting off power can present challenges, especially for those who live in rural areas and rely on electric pumps for wells. If your power has been shut off, we will restore power as soon as the conditions permit, and crews have inspected the system to confirm it is safe to re-energize power lines.
Just as we manage vegetation to keep trees away from power lines, it's important for you to create a line of defense around your property by clearing dead trees and brush away from your property, particularly if you live in the south hills and other heavily forested areas of our community.
When selecting a new tree to plant, follow the "Right Tree, Right Place" approach. By picking the proper species and planting procedure, you can increase public safety, reduce power outages, reduce the need for routine pruning, and promote healthy, beautiful trees.
You should also have a plan for how you and your family will stay safe from wildfire. Find more information at https://www.ready.gov/wildfires.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.