Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Have you ever wondered what happens to the electric grid on Thanksgiving?Find Out More
Heavy rain in the McKenzie Valley over the weekend gave EWEB’s water quality team a close look at the potential impacts from the Holiday Farm Fire on source water.Find Out More
Crews of young people are helping to protect Eugene’s drinking water by mitigating the impact of post-fire soil erosion along the McKenzie River.Find Out More
Turning on the tap for safe drinking water, and flushing the toilet with no second thought about what happens to wastewater, are actions most of us take for granted every day. But this year as we face an enormous public health crisis stemming from the covid-19 pandemic, we must realize that reliable water service is something we depend on to protect our health and economy.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Due to air quality concerns, our meter readers have not been able to safely complete their assigned routes for a number of days in September.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Winter is coming and that means an increased likelihood of storm related power outages. Since electricity and water could be unavailable for an extended period, EWEB encourages our customers to be prepared to be on your own for a minimum of two weeks. That means storing 14 days of water, food, medicine and other supplies. For a family of four, that's 56 gallons of water.
For many people, the most effective approach is to start small with a basic three-day kit, and then build it slowly over time.
"Fall is the perfect time to begin building a kit, because you can get all the basics ready before winter storm season, and then build on that momentum going into the new year," said EWEB communications specialist Jen Connors.
So what should you include in a basic three-day kit? Use this handy checklist to get started:
Once your three-day kit is ready, simply add to it a little at a time.
To help customers with their preparedness efforts, EWEB earlier this year launched our Pledge to Prepare program—a 12-month guide to getting two-weeks ready. Since January, nearly 1,700 people have joined the program. Each month, EWEB sends participants a new set of tasks aimed at incrementally building a two-week emergency supply kit.
Feedback from participants shows this incremental approach works:
"What a great program this is! I had done a few things before but had been unsure how to proceed. Now, I have small steps which I can easily complete. Lots of fun." (EWEB Customer Sue W.)
"Thanks for putting this program together. It makes the daunting task of preparing for an emergency much more reasonable. Up until now, I had done nothing and often felt worried about it." (EWEB Customer Matt B.)
"Thanks for the easy-to-follow checklist. We even got friends and family involved when we created our emergency plan. We all agreed on meeting spots and an emergency contact outside of the area." (EWEB Customer Remie L.)
Learn more about the Pledge to Prepare and how to get started on your two-week emergency kit.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.