Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Updates on the latest outages and resoration efforts.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
EWEB, McKenzie Watershed Council and the Willamette National Forest are collaboratively working on the project, which involves relocating a portion of 115 kV transmission line.Find Out More
With irrigation season in full swing, now is a good time to protect yourself, your family and your neighbors by making sure any cross connections at your home or business have functioning and tested backflow assemblies.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Based on snowpack data and summer stream forecasts, EWEB will adjust flows into the Walterville canal mid-June through October 2020.Find Out More
For decades, we have worked to protect the McKenzie River, our primary water source. The river emerges from Clear Lake, high in the Cascade Mountains, before flowing 85 miles to Hayden Bridge Water Filtration Plant, where we draw water from the river. We employ a multi-faceted approach to protecting the river, which includes multiple monitoring sites throughout the McKenzie River watershed and at Cougar and Blue River reservoirs.Find Out More
EWEB and the American Water Works Association are observing Drinking Water Week by recognizing the vital role tap water plays in daily life, the infrastructure that is required to treat it and then distribute it to homes and businesses, and the important “behind the scenes” work of water professionals here in Eugene and throughout the country.Find Out More
We are aware of ongoing taste and odor problems in our treated drinking water.
The taste and odor problems encountered with the Holiday Farm Wildfire are due to an increase in organic material coming from the burned and eroded landscape above and around the McKenzie River. We expect an increase in organic material again once the first significant and much-needed rains come.
The Hayden Bridge Water Filtration Plant uses a powdered activated carbon (PAC) system whenever we experience significant taste and odor problems in our drinking water. The PAC system works by adsorbing (attracting like a magnet) these organic material compounds to the carbon molecules. Once adsorbed to the PAC, the compounds are filtered out. The filters are cleaned by the backwash process.
We began using PAC on Wednesday, Sept. 9. Each day, the treatment process is reviewed and adjustments are made accordingly. This is an incremental process and it takes time for the adjustments to stabilize.
Customers are likely to notice an improvement in the next few days. As water quality changes, more adjustments will be necessary.
In the meantime, while the water may not be as tasty as we are used to, it still meets all state and federal health standards. We continue to work towards improving the taste and odor while maintaining the safety of the water.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.