Related News
Related News
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EWEB and Lane Electric Cooperative sign agreement to transfer EWEB's McKenzie Valley customers
EWEB and Lane Electric Cooperative have reached an important milestone in transitioning electric service from EWEB to Lane Electric in the McKenzie Valley. The two utilities have officially signed agreements for EWEB to sell its electric service territory in the McKenzie Valley to Lane Electric.
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EWEB Board adopts 2026 organizational goals to guide utility priorities
At the January public meeting, EWEB adopted a new set of organizational goals for 2026, providing direction for our work priorities in the year ahead.
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Cold temperatures this week drive highest electricity demand of the winter so far
Frosty conditions in Eugene this week have driven electricity demand to the highest levels so far this winter as heaters strain to keep homes and businesses warm.
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Sustainability Snapshot - Celebrating Energy Efficiency Projects in the Community
Sustainability Snapshops highlight impactful projects completed by EWEB's Customer Solutions department, as a way to celebrate the meaningful work happening behind the scenes.
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EWEB Sets 2026 Budget and Rates, Advances Evaluation of McKenzie Valley Service Territory Realignment
Taken together, the 2026 budget and rate adjustments and the territory-realignment evaluation reflect EWEB’s dedication to responsible financial stewardship, modern, resilient utility infrastructure, and thoughtful planning for the future.
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Let's Talk Turkey. Is your family ready for winter?
We're heading into the holidays, but that also means snow, ice, and not-so-nice weather might be in the forecast. Here are some tips to prepare in advance.
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The Bonneville Power Administration Rate Change and Your EWEB Bill
BPA’s finalized rate increase is smaller than projected, and EWEB’s pass-through adjustment effective October 1, 2025 will now be 2.7% for residential customers—down from the anticipated 4%.
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Join the Pledge to Prepare
When you think about getting ready for an emergency, you probably have questions. You aren't alone. Preparing for emergencies can be overwhelming, which is why EWEB has put together a 12-month program to help you and your family get two weeks ready.
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You can’t predict the next disaster, but you can prepare
The earthquake lasted less than a minute. But now the power’s out. The tap runs dry. Cell service is spotty. Would you be ready?
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Sustainability Snapshot - Ideal Steel July 2025
Our second Sustainability Snapshop highlights a project where EWEB helped a local industrial warehouse upgrade over 1,000 flourescent lights to new efficient LEDs.
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EWEB Pilots New Line Safety Program for 4th graders.
This year, EWEB is ramping up power line safety for children, specifically 4th graders.
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EWEB opens applications for 2025 Electric Mobility Community Grant
The Eugene Water & Electric Board is now accepting applications for the 2025 Electric Mobility Grant, reinforcing EWEB's commitment to sustainability and cleaner transportation.
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Watch the Recording: Financial Preparedness for Disasters
How will you financially recover after a disaster? This seminar gives key insights into preparing your finances ahead of time.
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Greenpower subscribers vote to award Greenpower Grant to SquareOne Villages
The Greenpower Grant, funded solely by voluntary customer subscriptions, supports local sustainability projects.
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Vote now for the winner of the 2025 Greenpower Grant
Get ready to cast your vote for the winner of the 2025 Greenpower Grant. EWEB is excited to announce the eligible candidates for this year's grant award! The winner of the Greenpower Grant will be voted on by Greenpower subscribers. Learn more about each origanization and their proposal before casting your vote.
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To Avoid Disconnection of Services, Customers with Past-due Accounts Encouraged to Enroll in Recovery and Assistance Programs
July 30, 2020
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs for customers who were financially impacted by the economic downturn. We voluntarily issued a moratorium on service disconnections, temporarily extended a $260 bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up to date over time.
For customers with past-due accounts who have not enrolled in a repayment plan, EWEB will return to standard disconnection procedures effective Aug. 10, 2020.
To avoid disconnection of services and additional fees, we encourage customers with past-due accounts to immediately:
1) Pay any past-due balance in full, or
2) Enroll in a payment plan
Recovery Programs are in place to help customers repay a past-due balance that has accrued as a result of COVID-19.
We can offer re-payment terms on a past-due balance of up to $3,000 over a period of six months. Additional options may be available for business and non-profit customers.
In some cases, we may be able to provide special terms for customers who have unique circumstances due the economic impacts of COVID-19.
In addition to our bill assistance program and the extended repayment plans, EWEB continues to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
We understand the challenges customers are facing, and our Customer Service staff want to work with each individual to find solutions. Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.
