Skip to Content

Related News

  • Related News

  • EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant

    With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.

    Find Out More
  • Start the New Year saving money with energy saving tips

    We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.

    Find Out More
  • EWEB Recognized with Excellence in Communications Awards from American Public Power Association

    We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).

    Find Out More
  • Let's talk turkey. If a disaster strikes, is your family ready?

    Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.

    Find Out More
  • EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices

    At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.

    Find Out More
  • Show More
To Avoid Disconnection of Services, Customers with Past-due Accounts Encouraged to Enroll in Recovery and Assistance Programs

July 30, 2020

During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs for customers who were financially impacted by the economic downturn. We voluntarily issued a moratorium on service disconnections, temporarily extended a $260 bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.

Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up to date over time.

For customers with past-due accounts who have not enrolled in a repayment plan, EWEB will return to standard disconnection procedures effective Aug. 10, 2020.

To avoid disconnection of services and additional fees, we encourage customers with past-due accounts to immediately:

1) Pay any past-due balance in full, or

2) Enroll in a payment plan

Recovery Programs are in place to help customers repay a past-due balance that has accrued as a result of COVID-19.

We can offer re-payment terms on a past-due balance of up to $3,000 over a period of six months. Additional options may be available for business and non-profit customers.

In some cases, we may be able to provide special terms for customers who have unique circumstances due the economic impacts of COVID-19.

In addition to our bill assistance program and the extended repayment plans, EWEB continues to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.

We understand the challenges customers are facing, and our Customer Service staff want to work with each individual to find solutions. Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.