Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Updates on the latest outages and resoration efforts.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The coronavirus outbreak has forced many of us to take stock (pun intended) of our personal emergency preparedness efforts and understand if we are truly ready to be self-sufficient for an extended period of time.
Whether it's an ice storm, pandemic or other emergency, one thing all disasters have in common is the opportunity to learn and improve, so that we are better prepared for the next major event.
Here are just a few lessons we can take from the coronavirus crisis:
Lesson #1: When we are not prepared at home, we put ourselves and others in harm's way.
The coronavirus showed us how quickly grocery stores can run out of supplies under "panic buying" conditions, leaving many without sufficient food, toiletries, medicines, and other necessities. And the highly contagious nature of the virus means that every run to the store puts ourselves and others at risk of exposure.
Having emergency supplies for your household means you can hunker down and keep your family and others in our community safe. And in the event of a natural disaster like an earthquake, prepared residents allow emergency responders to focus limited resources on injured and other vulnerable populations.
Lesson #2: Smart emergency preparedness means thinking big picture.
It's safe to say that the coronavirus pandemic took many by surprise and evolved rapidly. The past weeks have shown that emergencies can take many forms, and can even strike at the same time. For example, Idaho was hit with a magnitude 6.5 earthquake just this week. There were no reports of significant damage or injuries, but it was an important reminder that COVID-19 is not the only risk we face.
True resiliency means developing the capacity to be ready for a variety of events.
Lesson #3: Being prepared is good for mental health and well-being.
The constant barrage of COVID-19 news can be scary and overwhelming. We worry about the safety of our loved ones, stress over bills, and feel unsettled about the future.
Being more self-reliant through events like this not only helps us manage risk, but also give us greater feelings of calm and control in a time when so much seems uncertain.
If you are feeling overwhelmed by the thought of preparing your home and family for a natural disaster, or just unsure where to begin, join EWEB's Pledge to Prepare and you'll have support every step of the way. When you sign-up, you'll receive a monthly email with step-by-step recommendations to help prepare yourself, your home and your family for an emergency, and have the chance to win useful emergency supplies each month. Learn more and sign up at eweb.org/pledge.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.