Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As our community moves toward recovery from the health and economic crises of COVID-19, EWEB is beginning a gradual and responsible return to our facilities.Find Out More
Oregon primary elections are next Tuesday, May 19 and ballots include four candidates for three seats on the EWEB Board of Commissioners.Find Out More
As the situation around COVID-19 continues to evolve, we want to share details about how EWEB is responding and how we're ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.
Our long-term approach to the pandemic includes four parts, which we refer to as the 4Rs: Respond, Reintegrate, Recover, and Replenish.
Our first order of business was helping to contain the spread of the virus, ensuring we could continue critical services, and implementing short-term crisis programs for customers.
In mid-March, EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services. We temporarily extended a $260 bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
For the safety of our staff and customers, we closed EWEB offices and lobby to the public and adopted practices such as teleworking and scheduling employees to work staggered shifts.
EWEB has remained open throughout the pandemic but under modified conditions. In mid-May, we began a gradual and responsible return to our facilities. Similar to the State of Oregon's approach, EWEB's workforce will reintegrate in three phases that may take months. The first phase focused on returning electric and water field crews to full strength. Over time, we will reintegrate office staff who have been telecommuting, and the final phase will be a mix of a facility-based and remote-based workforce.
Economic recovery will be a slow process and a community-wide effort. EWEB is approaching this phase with three primary goals:
As an essential service provider, we must maintain the strong financial foundation needed to provide clean, safe and reliable power and water—the backbone that supports all other areas of the economy, healthcare, and public safety—while continuing to assist vulnerable customers who are struggling to pay their bills.
During the recovery process, assistance will shift from disconnection suspensions and late fee waivers to measures that help customers bring their accounts up-to-date over time.
Pandemic-related economic consequences will likely be severe, and we will need to assess and adjust over the long-term to replenish economic shortfalls and continue to serve our customer-owners.
Fortunately, EWEB entered this crisis in a financially resilient position, after several years of efforts to become more efficient, lower operating costs, and reduce debt. Residential electric prices have held steady for five out of the last six years, and water prices have not gone up since 2016.
This will make it easier to rebuild the utility's financial resiliency, but depending on the severity and duration of this crisis, replenishment could take months or years.
Looking ahead, every decision we make will continue to reflect our core values as your community-owned utility:
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.