Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 23 - July 5.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. When emergency crews arrived on the scene, the tanker and trailer were found leaking and fuel was on the roadway.
The crash occurred just 1,500 feet from the McKenzie River, the sole source of drinking water for 200,000 people in Eugene and surrounding areas. The McKenzie also provides critical habitat for a number of endangered or threatened species including spring Chinook salmon, bull trout, spotted owl, Oregon chub, osprey and western pond turtle.
Fortunately, the spilled fuel did not enter into any tributaries of the McKenzie River, or the river itself. There was no surface water connecting the crash site to the waterways. However, the tanker released approximately 1,700 gallons of gasoline, contaminating soil and potentially impacting ground water. The initial response was carried out by McKenzie Fire & Rescue, Eugene-Springfield Fire Department's Hazardous Materials Team and Oregon Department of Transportation, until hazardous materials spill contractors and the Oregon Department of Environmental Quality were able to take over the clean-up effort, which is expected to last for several days.
For more than 17 years, we have maintained an ambitious drinking water source protection program to protect the McKenzie and maintain the high water quality you enjoy. A critical component of the program is watershed emergency response.
While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed. Hundreds of trucks travel the McKenzie Highway every day, many of them carrying hazardous materials such as gasoline, pesticides, and oil.
We want to be proactive in responding to a hazardous spill or other emergencies that could threaten McKenzie River water quality, so we have worked with dozens of federal, state and local agencies to implement the McKenzie Watershed Emergency Response System (MWERS). Incident commanders use MWERS to quickly gain access to crucial information, equipment and trained people, making their response more effective.
"A reoccurring theme associated with major spills or releases is that there is confusion and uncertainty for first responders in the initial 6 to 12 hours following an event, and it is during those early hours when the opportunity to contain the spill may still exist," says EWEB's environmental supervisor Karl Morgenstern. "The McKenzie Watershed Emergency Response System provides first responders with the tools they need to avoid confusion and effectively stabilize chemical spills as quickly as possible."
EWEB and dozens of partner agencies conduct annual MWERS training exercises to help prepare for chemical spills and other events that could impact the McKenzie watershed and our community's drinking water. As a result of conducting annual interagency emergency response drills on the river, EWEB was notified within minutes of the crash and worked closely with initial responders familiar with each other. Additional resources were offered if needed from the Army Corps of Engineers, City of Springfield, Springfield Utility Board and others who are part of MWERS.
In additional to chemical spills, a number of other emergencies could result in a water supply shortage: earthquake, drought, forest fire, severe flood, or a system or facility failure.
In case of an emergency our community is going to need access to clean water for drinking, public health and safety, so we're making strategic investments in key components of the water system. Our Water Reliability Initiative includes several infrastructure reliability projects over the next 10 years, including replacing water mains, upgrading interties, upgrading or building new reservoirs, adding back-up electrical power to pump stations, expanding the Hayden Bridge Filtration Plant and developing alternative water sources.
We also are working in partnership with neighboring water utilities, local public agencies, the Oregon Pacific Chapter of the American Red Cross and other emergency responders to assure a well-coordinated disaster response effort.
We are taking steps to prepare for an emergency in our community, whether human-caused or a natural disaster. You can do your part by building an emergency supply kit for your household.
If a natural or man-made disaster occurs, you can rest easier knowing you are better prepared with a household emergency kit. Putting together your own kit is simple and easy, and it begins with having on hand a minimum of one gallon of water per person per day for drinking and basic sanitation. While the American Red Cross recommends storing at least a three-day supply of water, larger disasters such as a possible Cascadia Subduction Zone earthquake may require water for 14 days or more.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.