Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
We continue to monitor both the source water and treated drinking water to ensure its safety.Find Out More
Update on the capabilities of our Hayden Bridge Filtration plant when it comes to treating water from the McKenzie River amid the impacts of the Holiday Farm Fire.Find Out More
Each day, the treatment process is reviewed and adjustments are made accordingly.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
We want to assure all customers that the water drawn from the lower McKenzie River and then treated at the Hayden Bridge Filtration Plant is safe to drink.Find Out More
We launched the emergency water supply program about two years ago with the goal of establishing several geographically dispersed water distribution sites throughout the community.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September's National Preparedness Month, Eugene Water & Electric Board encourages customers to be "prepared, not scared" in the event of a natural disaster or other emergency.
There's always the possibility that a severe storm or other natural disaster could affect us here in the Pacific Northwest. Should a major event occur, like a Cascadia Subduction Zone earthquake, experts predict it could take months to get public services fully up and running.
Since electricity and water could be unavailable for an extended period, we encourage our customers to be prepared to be on their own for a minimum of two weeks. That means storing 14 days of water, food, medicine and other supplies. For a family of four, that's 56 gallons of water.
In addition to preparing for weather disasters, earthquake, wildfire, and other emergencies, we recommend adding pandemic precautions to your emergency plans.
When developing a COVID-19 plan, it's smart to keep extra masks in homes, offices and vehicles just as you would store non-perishable food, bottled water and a first aid kit. Your pandemic emergency kit should also include:
And consider including more food and essentials in your emergency kit, in case the pandemic makes it unsafe or difficult to get to the store in a disaster.
Since some supplies may be hard to get, and availability will worsen in a disaster, it's smart to start gathering supplies now, and continue adding to your kit over time.
To help customers, EWEB earlier this year re-launched our Pledge to Prepare program-a 12-month guide to getting two-weeks ready. Since 2019, more than 2,000 people have joined the program. Each month, EWEB sends participants a new set of tasks aimed at incrementally building a two-week emergency supply kit.
The idea is to start small with a basic three-day kit, and then build it slowly over time.
EWEB has received dozens of photos from participants eager to share their progress on planning and preparing for an emergency. And some who joined at the beginning of the year have accomplished all the recommended steps and are now nearly finished with their two-week kits.
Although the 2020 Pledge to Prepare has been up and running for eight months, it's not too late to join.
We're heading into winter storm season, and as we've seen in the last few years, severe weather can lead to multi-day power outages. National Preparedness Month is the perfect time to begin building a kit, because you can get all the basics ready before winter, and then build on that momentum going into the new year. Join the Pledge to Prepare and get started on your two-week emergency kit.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.