Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 23 - July 5.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live "spill drill" in late October on the McKenzie River above Leaburg Dam.
Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS). They set up fast-water containment booms, deployed oil recovery equipment and performed other tasks to minimize the spread of the oil in order to protect the McKenzie River, which supplies drinking water to the nearly 200,000 residents of Eugene.
The joint drill was primarily organized by the EWEB, McKenzie Fire & Rescue and the Eugene Springfield Fire Hazmat Team to familiarize first responders with MWERS. Other agencies included the Springfield Utility Board, the city of Springfield, the Lane County Sheriff's Office, the U.S. Forest Service, and the Corps of Engineers.
"Interagency drills like this are extremely valuable because it allows us to refresh and hone our skills in deploying spill response equipment that we rarely have the opportunity to use and then test these pre-planned response strategies," said Karl Morgenstern, EWEB's Source Protection Supervisor.
Refreshing those skills required to quickly and efficiently deploy the booms is something all the agencies agree is important to do on a regular basis. While some are familiar with the process, boom deployment is complicated even during good weather, so having time to practice together as a team improves the likelihood of success during an real spill event.
"The real value is working together so we know each other and we know the resources and skills each agency can bring to a response before we all show up at an actual incident," Morgenstern said.
Responders were reminded of the precarious position of the McKenzie River in relation to Highway 126 last June, when a tanker truck carrying about 11,000 gallons of gasoline crashed on the highway about one mile east of Leaburg. The crash occurred just 1,500 feet from the river. Fortunately, none of the roughly 1,700 gallons of fuel spilled entered any of the river's tributaries.
The MWERS emergency response system was created in 2002 by EWEB and McKenzie Fire & Rescue Fire to assist first responders in the event of a hazardous materials spill or other emergency that threatens the water quality of the McKenzie River, Eugene's sole source of drinking water. The system uses detailed mapping and computer technology to give emergency crews information and instructions for containing spills in specific segments of the river. In addition, three fully-equipped interagency response trailers are staged throughout the McKenzie Watershed for rapid response to a spill.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.