Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
Everyday, Eugene residents turn on their taps to draw clean and delicious drinking water. Water is indispensable at homes, vital to public safety and crucial to our local economy.
EWEB relies on the beautiful McKenzie River as its sole source of water, and the Hayden Bridge Filtration Plant to deliver safe drinking water nearly 200,000 area residents. But there are just a few days of water available if a natural or human-caused disaster disrupts our supply or filtration plant operations. That is why work is underway to tap into a secondary source of water and build a small, modern filtration plant on the Upper Willamette River.
Commitment to quality
The new intake site, purchased in 2015, is located below the confluence of the Coast and Middle Forks of the Willamette River. Just upstream, thousands of acres of land are managed for natural habitat and recreation by The Nature Conservancy, Friends of Buford Park and others. Completed and ongoing restoration work has direct benefits to water quality, making great water even better for all that depend on a healthy river.
The new filtration plant, which will be located west of the intake site, will use modern technology to ensure that drinking water quality is the same, or better, than what is delivered from Hayden Bridge today. EWEB will continue to rely on the McKenzie River as its primary source of drinking water due to the larger plant capacity and available water rights. However, building a second, smaller treatment plant on the Willamette provides for resilient operations should a natural or other disaster strike our community.
Preliminary design work is underway on the filtration plant, and that work will continue through 2018. EWEB plans to begin construction of the new facility in 2019, and have it operational in 2022.
Ensuring an affordable and reliable water supply
A diverse water supply is the biggest step in improving water system reliability in case of an emergency. Seismic upgrades to critical facilities like reservoirs and pump stations are also planned. EWEB a few years ago created a special reserve fund to help pay for this community investment. Careful financial planning to balance water reliability projects and affordability is a priority so that over time, we are better prepared for the unexpected, and resilient to challenges that come our way.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.