Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB staff developed an After Action Report to review EWEB's response to the February 2019 snow storm and the impacts of the storm, both on the community and EWEB's electrical infrastructure.Find Out More
EWEB commissioners will host presentations at an upriver meeting on April 23, including an update on Carmen-Smith Hydroelectric Project construction, the Leaburg Canal seepage repair project and timeline, as well as a briefing on EWEB's outage and restoration response following the Feb. 25 snow storm.Find Out More
Following the 2016 ice storm, we applied for grant funding from the Federal Emergency Management Agency to make resiliency improvements to our electric system to reduce the frequency and duration of storm-related outages in several areas prone to storm damage.The agency has thus far approved 15 of the 16 proposed reliability projects, and will fund 75 percent of the cost, estimated to be about $3 million. The final project should be approved later this spring.Find Out More
Fourteen full crews worked in the McKenzie River area Sunday, whittling down the number of upriver customers without power to less than 860 as of 3 p.m. With cell service still down in the area, reports from field crews are limited to radio communication, making it more difficult to keep upriver restoration information current. Starting with more than 14,000 customers out of service on Monday, fewer than 920 of our customers now remain without service on Sunday. Most repair work in Eugene is limited to incidents with just a few services out of power. Several smaller teams have spread out across Eugene to continue working these service restorationsFind Out More
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
Everyday, Eugene residents turn on their taps to draw clean and delicious drinking water. Water is indispensable at homes, vital to public safety and crucial to our local economy.
EWEB relies on the beautiful McKenzie River as its sole source of water, and the Hayden Bridge Filtration Plant to deliver safe drinking water nearly 200,000 area residents. But there are just a few days of water available if a natural or human-caused disaster disrupts our supply or filtration plant operations. That is why work is underway to tap into a secondary source of water and build a small, modern filtration plant on the Upper Willamette River.
Commitment to quality
The new intake site, purchased in 2015, is located below the confluence of the Coast and Middle Forks of the Willamette River. Just upstream, thousands of acres of land are managed for natural habitat and recreation by The Nature Conservancy, Friends of Buford Park and others. Completed and ongoing restoration work has direct benefits to water quality, making great water even better for all that depend on a healthy river.
The new filtration plant, which will be located west of the intake site, will use modern technology to ensure that drinking water quality is the same, or better, than what is delivered from Hayden Bridge today. EWEB will continue to rely on the McKenzie River as its primary source of drinking water due to the larger plant capacity and available water rights. However, building a second, smaller treatment plant on the Willamette provides for resilient operations should a natural or other disaster strike our community.
Preliminary design work is underway on the filtration plant, and that work will continue through 2018. EWEB plans to begin construction of the new facility in 2019, and have it operational in 2022.
Ensuring an affordable and reliable water supply
A diverse water supply is the biggest step in improving water system reliability in case of an emergency. Seismic upgrades to critical facilities like reservoirs and pump stations are also planned. EWEB a few years ago created a special reserve fund to help pay for this community investment. Careful financial planning to balance water reliability projects and affordability is a priority so that over time, we are better prepared for the unexpected, and resilient to challenges that come our way.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.